Tooting Your Own Horn

Attention, luxury real estate marketing professionals, who seek market leadership: It is time to toot your own horn and get your story out to the media!

There has never been more opportunity, in the history of mass media, than right now, to become well known and well thought of in your marketplace. That is the goal of public relations. The internet has become the primary source of research for the media. Over 90% of journalists, reporters, TV talk shows, bloggers and media spokespeople turn to the internet every day for research.  They are hungry for good stories. And, the internet makes it easy to spread the word about you via viral marketing (sharing your story with friends, family and colleagues with a couple of clicks).

But, you may ask: “What is my story?” or, “Why would the media be interested in me?” That is  the big challenge. To have a story, you need to be newsworthy. To have a story that triggers word-of-mouth advertising, you need to be buzz-worthy!

Most successful luxury real estate agents are what we call “transaction engineers”.  They have learned all of the fundamentals of marketing luxury homes and/or representing luxury buyers effectively.  They are good negotiators, good listeners, good problem solvers and they have integrity. But, that is only the price of admission, in a highly competitive field.

To stand out and be great, to become top of mind, to become a market leader, to attract the attention of the media, you need to create a story that is worth repeating.  You need to become known as an expert in something so that your opinion is sought by reporters.  And, you need to stand for something (that is distinct from your competition) in the minds of potential clients and referral sources. Nothing is more important in the new era of social media than standing out as the “go-to” agent or company in a specific niche in your marketplace.

 However, you cannot stand around waiting for the media to find you. If you want to surpass the transaction engineers, who just see themselves as competent practitioners, you must view your practice as a business.  Step outside your role as agent and take on the mantle of entrepreneur.  Do not be afraid to craft a inimitable story that demonstrates your expertise in your chosen niche and your superior marketing savvy. Get out there and toot your own horn!  But, do so in a tasteful way.  

Become a Celebrity Agent



Courtesy of Daniel Boulud

Luxury real estate marketing professionals who seek market leadership should take a lesson from famous chefs and become a celebrity agent in their marketplace.  Here is an example of a French celebrity chef who has created a wonderful buzz-worthy story with his masterful take on the all-American hamburger. 

A while back we happened to catch Martha Stewart mentioning her favorite burger, the DB burger on TV. When we were in Las Vegas we felt compelled to check it out at Daniel Boulud Brasserie at the Wynn Hotel on the Strip. 

Celebrity chef Daniel Boulud has created a version of the classic ground beef burger that is stuffed with red wine-braised short ribs (off the bone) and foie gras. It was a good thing it was not truffle season when we shared the DB burger ($35 at the time--it is now $47) because the price of  DB Burger Royale, his pièce de résistance, with a double helping of fresh black truffles on top, goes for $150.

The DB burger is served on a homemade toasted parmesan bun.  The bun itself was worth the price of admission, as chef Boulud imports the flour, for his breads and pastries, from France.  The side of pommes soufflé was so delicious that we considered waiting for a return trip before ever ordering French fries again.

Daniel Boulud selected an uncontested market niche, the “luxury burger”, and created an inimitable offering with extraordinary value. This process of identifying a niche where there is little or no competition and dominating this market space is a key step in becoming a celebrity as a luxury real estate agent.

If a competing chef offered another version of an extravagant burger as a way to gain recognition, he or she would be considered a “me-too” which is considered old news. Chef Boulud staked his claim first in this category.   It has helped him to become even more famous for his catering in New York and also for his restaurants. But, the buzz created by the famous DB burger has made chef Boulud famous in the minds of potential customers outside of his immediate marketplace—those who may never have heard of him before.

What can you do, as a luxury real estate marketing professional, to stake claim to an uncontested market niche and offer extraordinary value?  What can you do that leverages public relations to create buzz? What story can you create that will enable you to stand out from the crowd and become a celebrity agent?

Go for the Gold Part 3: How to Discover Your Unique Golden Voice

World's Largest Gold Bar,250KG Toi Museum, Japan Photo

The gold rush is on for luxury real estate marketing professionals. Be sure to read Part 1 of this series called, Go for the Gold! It is about leveraging the new media tools to tap uncontested market niches. And, also check out Part 2 where we cover the importance of being “follow-worthy” when blogging.

Here, in Part 3 we focus on how to discover your unique golden voice.  Your unique voice distinguishes you from your competition. It attracts followers when you report on the subject about which you are most passionate, i.e., your expertise. When you are consistently “in” your golden voice your unique brand of communicating resonates with your target market and you are more likely to convert your audience into clients or referral sources.

How do you find the unique voice? First, ask yourself these questions:

  1. What could get you fired up about each and every morning that you could report on (for inspiration , go see the movie Julie & Julia) 
  2. What aspect of your marketplace are you passionate about? 
  3. What subject can to be you become known for as an expert that would generate strong interest from those within your marketplace?

It is time to stake your claim to an uncontested market niche and cash in on your passion. Discover your unique voice.   Become a master in the use of the new media tools that allow you to reach your target market easier and faster than ever before,  Sure they are daunting at first. Just get over it! Go for the gold!

 

Go for the Gold! Part 2: Becoming Follow Worthy

 Luxury real estate agents have been hearing, for a couple years, that they need to blog.  They have been promised that Google will magically send traffic to their sites if they just spew “content”.  Never mind that the content that they are writing about or the stories they are reporting are of any interest to a target market. Forget the idea of original content.  After mindlessly regurgitating other people’s information, most agents abandon their blogs within 60 days concluding that it was a waste of time and was of little value in terms of generating immediate leads, let alone transactions.

What an awesome tool the blog is for those who have discovered their unique “golden” voice, a voice that is “follow-worthy”!  Blogs offers anyone the opportunity to become a syndicated columnist because followers can subscribe to their “column”, keep up on the latest installments and also engage in discussion with the author and other followers. Plus, it is virtually free!  So, is the help you can get from your silent marketing partner, Google.  Google wants to help create a perfect match between you and your potential audience, your ideal potential clients because they sell more ads when users experience better search results.  

 Right now, there is an abundance of unexploited marketing niches right under your nose, where you can become the undisputed market leader.  But, you will not perceive these untapped “gold mines” if you do not know your own mind. You first need to discover your own golden voice.  

 Follow us on Part 3 of Go for the Gold!  We will cover specifics methods for discovering your unique golden voice.

Go For The Gold Part 1: There Is A Gold Rush Out There

While most luxury real estate marketing professionals are still reeling from the downturn in the market and working harder than ever just to keep up, some are seeing the enormous opportunity that the new era of the internet has to offer and they are starting to reach for the gold ring.  Yes, there is a gold rush out there. But, what may not be obvious is what the new gold looks like and how to find it.

The new gold is all about identifying an uncontested niche in your marketplace where you can add extraordinary value; then staking your claim to ownership of that new market space. It is about cashing in on who you are, what you are most passionate about and leveraging the new media tools to reach and connect with your ideal clients in a focused manner.

What is the catch?  You need to know who you are, what you stand for, what you are passionate about what you can do better than anyone else in your marketplace.  You need to discover you unique voice. Only then will the new media tools make any sense to you in terms of their potential to tap the gold reserve that awaits you.  The tools are meaningless otherwise.  Only when you become “follow-worthy” will you attract and retain your audience, and also convert that audience into cash flow.

The opportunities for cashing in on your passion have never been more abundant than right now because of the new media tools. Read Part 2 of this series called, Go for the Gold!  for more details about how to discover your unique voice and how to become follow worthy. 

Generating Leads with the Right Message!

This Saturday at the Farmer’s Market, I noticed an ad on the back cover of Edible Santa Barbara, which was that of a burger that suits our exacting standards of what a burger should be.  Here is the description that made me call the winery and ask for the photo, so that we can share it with our luxury minded friends.

This burger is served at one of the local wineries in the Santa Ynez Valley, which is home to outstanding wineries whose pinot noirs have gained kudos statewide and are rivaling the Napa & Alexander Valleys, our former home.  Roblar winery  and cooking school prides itself on sustainably grown estate wines.  To differentiate itself from the usual winery with its tasting bar, they have added a restaurant  serving lunch daily,, dinner every last Wednesday of the month, and a wonderful brunch on Sundays

Here is a description:.

1.  Locally baked toasted bun  

2.  Locally Grown Organic Romaine Lettuce

3.  Locally Grown Organic Heirloom Tomato

4.  Local Grass Fed Ground Sirloin

5.  Estate Grown Organic Onions

This description not only encouraged us to drive to Santa Ynez (45mns) for a burger, but also demonstrated the standard of excellence this company stands for.  We are now looking forward to tasting the wine.

Unlike our previous post on the Burger Wars (Carl’s Junior vs McDonald’s), this $15.95 burger does not factor in competition of other wineries.  It stands alone on its merit.  We found rave reviews for the burger on line, and the marketing manager, Chelsea Pence, told me that people travel long distances to feast on this culinary delight.  We plan to do that soon, and we will keep you posted. 

The Significant Advantage of being the “Top-of-Mind Brand”

 Photo by Francesco Sgroi

Which luxury real estate marketing professional would be the first to come to mind, for the majority of consumers, in your marketplace? The “top-of-mind” brand in any category of product or service enjoys a significant competitive advantage:  the lion’s share of the business.   In real estate, that professional would most likely do the highest volume of business.

 Therefore, an important strategy to consider, as a luxury real estate marketing professional is, if you want to gain top-of-mind status, is to discover a niche or a specific sub-category of the marketplace where you can be the dominant player.  Then focus your entire marketing efforts on becoming identified with that niche or category.

 Here is an example of how top-of-mind works in branding terms.  In Napa Valley there are over 500 wineries (and over 500 real estate agents).  If a consumer wanted to select a great Sangiovese wine only a few wineries come to mind.  These wineries found a niche that was not crowded with competitors, at least in California.

 Sangiovese's claim to fame is its role as the heart of Chianti, Brunello and many Super Tuscan wines though it is gaining ground as a varietal wine around the globe. When grown in a suitable location the grape's soft tannins, succulent acidity and moderately intense cherry and herb flavors make Sangiovese very easy to drink as well as supremely versatile at the dinner table.

 One of the first wineries to come to mind for most Sangiovese fans who know Napa wines is Luna.  Luna is one of the first stops heading north along the famed Silverado Trail and is well worth the stop.  

 Another outstanding, but perhaps lesser known winery that produces Sangiovese is Benessere.  Many feel Benessere is the finest Sangiovese in the region.   But, Luna might come to mind first because of its high visibility along the famed Silverado Trail (location, location, location).  The position known as top-of-mind is what we call the prime “real estate of the mind”—a good position to own.

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The Art of Creating A Brand

Lake Itasca, Minnesota , the source of the Mississippi

In luxury real estate marketing, creating a brand is an exercise of finding your essence as an individual or a company. It must authentically reflect your core values and what you are passionate about. Ultimately, your brand must express, explicitly what is distinct and inimitable about your identity.   Here is an example that illustrates this point.

The University of Minnesota (one of Alexandra’s alma maters) sends a quarterly journal which often features a story that illustrates life on campus.  The latest issue tells of a fine arts student who devised an ingenious program as part of her master’s thesis.  In the process she discovered her unique voice, carved out a new distinctive, uncontested niche as an artist, and thus established her personal brand. Anna Metcalfe is a passionate artist as well as an environmentalist.  She combined both of her passions in her master’s thesis and created a newsworthy story that is both heartwarming and creative.

Inspired by Mark Twain’s classic,  The Adventures of Huckleberry Finn on the Mississippi  River [the Mississippi also flows through Minneapolis] she enrolled 50 teenagers who had summer jobs through an organization known as the Green Team, to join her on an adventure exploring life on the Mississippi.   

When she met with the teenagers, they discussed the importance of the river and its function in their lives: watersheds, transportation, pesticides, the health of the river, and how it connects millions of lives in the United States.  She also asked them to write their own stories about the river with drawings.  These stories were silkscreened on porcelain boats that Metcalfe had molded and fired.  Some students told illustrated stories about their first boating adventure with maps of the river. Others included stories about indigenous river plants that they were growing in the Conservation Gardens.  One of the most poignant stories was about a student’s family escape across the Mekong River in Thailand contrasted with their crossing of the Mississippi River into a new land of opportunity.

The students met to launch their boats in the Mississippi.  Later, the boats were gathered and exhibited in a studio, where the teens were encouraged to regale the visitors with their stories.   Metcalfe says.  “They were excited to see their drawings turn into objects.”

For the students it was a defining moment in their lives as they may never look at the Mississippi in the same way.  For Anna Metcalfe it was a remarkable expression not only of art as a means of communication and enrichment, but also as a definition of her unique brand.

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Luxury Real Estate Marketing: Virtual Virtuosos- Part 2

Michael Marquette & Simon Turner--Marquette Turner Luxury Homes

In Part 1 of Virtual Virtuosos we featured Jim Walberg’s virtual company, Caribbean Islands Realty.  Clear across the globe another virtual company is breaking new ground and changing the face of luxury real estate marketing as we have come to know it.

At the Luxury Real Estate Awards (Who’s Who in Luxury Real Estate)held on September 18th  in Vail, Colorado Marquette Turner Luxury Homes (MTLH) was awarded “Best Luxury Real Estate Brand Integration”, ahead of more than 1700 companies from more than 65 countries around the World.  MTLH is headquartered in Sydney, Australia, with offices in Melbourne and Brisbane that are used only as needed to service clients in face-to-face meetings, vs. over the phone or internet.

Like Jim Walberg, Michael Marquette, Simon Turner and Christine Watson are virtual virtuosos.  The MT team has mastered the fine art of high net worth buyer lead generation.  MarquetteTurner.com is one of the highest trafficked websites in Australia with a significant percentage of traffic coming from the United States. 

By leveraging technology, the wealth of free or close to free net services, plus utilizing office space “on demand” they have deconstructed previous assumptions of high overhead associated with brick and mortar real estate offices.  And, they have achieved profit margins that would be the envy of most traditional real estate companies.

This dynamic trio has developed a lead generation strategy that exemplifies the power of blogging and content distribution over social media. Their system is far superior to any large luxury real estate firm that we have seen, so far.  Because they are nimble, in terms of their operating methodology, Marquette Turner is the company to watch on the leading edge of the luxury real estate industry.

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Luxury Real Estate Marketing: The Virtual Virtuosos, Part 1

 

Jim Walberg (Carribean Islands Realty) Ron Seigel (Napa Consultants) Simon Turner (Marquette Turner) Alexandra Seigel (Napa Consultants) Michael Marquette (Marquette Turner) Chris Watson (Marquette Turner)

“The Future is here.  It’s just not widely distributed, yet” 

--William Gibson, Science Fiction Novelist

 Pay close attention to this blog series because we are featuring the luxury real estate marketing model of the future and those companies who are on the leading edge of this very important new wave.  We call these superstars of luxury real estate, the Virtual Virtuosos, as they have cracked the code on the virtual real estate office. They are each stars in their own right because they each won prestigious awards at the Who’s Who in Luxury Real Estate conference held last week in Vail, Colorado.

 Meet Jim Walberg.  He and his wife (and partner) Anne Marie, own Caribbean Islands Realty (their virtual company) and also the most successful real estate team at Keller Williams Realty Danville (California, east of San Francisco Bay) . A couple years ago, Jim and Anne Marie pursued their big dream: owning a real estate firm in the tropics and spending more time there.  They purchased this company which included the brick-and-mortar building that housed the office.  Eighteen month later they sold the building and went 100% virtual.

The Big Ah-Ha!

Jim and Anne Marie realized that by forging commission agreements with over 30 developers of upscale properties in the Caribbean, they could work “remote-control”.  Most of the developers have on-premise, in-house staff that can show the properties to the clients that the Walbergs cultivate as web leads and pre-qualify.  

The Walbergs’ big “ah-ha” was a total paradigm shift, a complete deconstruction of the luxury real estate business model.  They shifted from listing and showing real estate to being expert LEAD GENERATORS.  In the process they cut their overhead to zero and thus, exponentially increased their profit margin.  By leveraging the powerful technology of blogging and other content generation methods via social media, plus extensive profession-social networking, Caribbean Islands Realty.com ranks on top of Google searches, naturally, without any pay-per-click advertising expenses.

Last week, Jim Walberg won the award for Best Industry Networking, at the 14th Annual Luxury Real Estate Conference of Who’s Who in Luxury Real Estate.   This was an award that was well deserved. We met Jim in the “Luxury Lounge” on luxury realestate.com, the exclusive professional networking arena only for members and affiliates (Napa Consultants International and Luxury Real Estate.com are business partners).  We became fast friends with the Walbergs and have started a mastermind of brainstorming virtual virtuosos as Napa Consultants, International is also a 100% virtual company, with partners in all corners of the globe.

In Part 2 of Virtual Virtuosos we will feature the team from Marquette Turner, headquartered in Sidney Australia.

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Luxury Real Estate Marketing : The Element of Surprise

Ritz Carlton Hotel (residences) in Vail, CO with Autumn Colors On the Mountain

In luxury real estate marketing we refer to quality cues, those small things that communicate volumes about exemplary service.  Surprises, those unexpected gestures of warmth and hospitality can easily win over clients and generate buzz. Here is an example of a quality cue that was a complete surprise.

This week we attended the Who’s Who in Luxury Real Estate conference in Vail, Colorado where we were guest speakers.  This wonderful conference was held at the Ritz Carlton hotel in Bachelor Gulch, which was elegantly designed in the tradition of a mountain chalet in Europe.  What was remarkable about the hotel, in addition to the sumptuous amenities in our room, was the truly outstanding service.

Daniela, the BaristaEach morning, we visited the coffee bar where scrumptious breakfast pastries were served. The croissants, baked in the hotel early that morning were particularly tasty. They were crispy and flaky on the outside and supple on the inside, in the authentic Parisian style. Daniela, the barista, was from Slovakia. She was warm and extremely hospitable.  She brewed fresh organic coffee, provided by Wolfgang Puck that was rich and aromatic.  Daniela was eager to engage in conversation while the coffee was brewing, and wanted to make sure we were enjoying our stay.

The service at the event itself was excellent, as well.  Sylvia D’Amico from Poland, was a standout.   We told Sylvia about our delightful experience at the coffee bar with Daniela and raved about the coffee.  Sylvia and Daniela turned out to be close friends.   The next evening we were totally surprised when three packages of Wolfgang Puck’s coffee and a box of croissants were delivered to our room as a gift, compliments of Sylvia.

Quality cues are important before, during and after you provide service. Surprises can sometimes be the best quality cues.    How can you surprise and delight your prospects and your existing clients?

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Luxury Real Estate Marketing Essentials: There is No Place Like Home!

After attending and speaking at two international real estate conferences in Colorado, we arrived home, late in the evening, at our tiny local airport in Santa Barbara, California.  The moment we disembarked on the tarmac (too small for jet bridges), the sweet ocean air filled our lungs.  We were back in our cozy home town. We realized that there was a powerfully obvious message that we wanted to impart to luxury real estate marketing professionals.

Today’s jets are like time machines or modern versions of Dorothy’s red shoes in the Wizard of Oz, whisking us away to new locales in no time.  With only carry-on luggage, we were on the freeway in just a few minutes heading home. 

It was delightful to be greeted by our cats as we walked in.  Although, we had stayed in wonderful hotels, there is no bed quite as comfortable as our own.  We slept soundly.

A home can have a deep emotional connection to our hearts, a feeling that is unique to each individual.  One of our friends in Los Angeles loves her home because the architecture is reminiscent of Cape Cod where she grew up. The backyard, with its tropical vegetation and pool, is her late husband’s favorite area because it pays homage to the Southern California lifestyle.  Another friend in Santa Barbara loves her view of the ocean from her second story bedroom and the fact she is a block and a half away from the beach where she walks every morning.  

Coming home, we realized just how important it is, as a luxury real estate agent,  to understand what  “home” means to  each of your clients, personally.  Although, they often speak in terms of the number of bedrooms, bathrooms, fixtures, etc., what they really want is an emotional connection with the place they are buying.   Whether it is the admiration of others or a profound inner sense of peace, reach for a clear understanding of your client’s personal meaning of home. Listening for that intangible desire of comfort or ego-gratification can make your job easier. In fact, it can make you a hero in your clients’ eye when you satisfy their emotional need by finding them the right home. 

It is also important to understand the emotional attachment (or lack thereof) that the sellers have to their home.  By discovering what moving on will mean to them personally, you may just find that you have won the listing because your competition overlooked this crucial piece of the puzzle.

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Speak to Me in My Language! Part 2

As a luxury real estate marketing professional, crafting the right message on your website is crucial to converting web leads into phone calls or email inquiries. You must “speaks the language” of your target market if you want to generate an abundance of leads. Being congruent with your message when you actually deliver your service is what converts web leads into converts –raving fans.

 In part one of Speak to Me in My Language! We showed how the right message, communicated in a way that meets the personal needs of your target market, brings about  converted web leads.  Ron was looking for a high end hair salon to get a great cut, which is easy to find in a big city but more challenging to find a smaller town like Santa Barbara. He found a salon that spoke his language on the website and made an appointment.  The web lead was converted.  But, did Ron become a convert of River Blue Salon?

 Yes! The extraordinary service blew him away! It began with an extensive scalp massage, then a neck and shoulder massage while Suni washed his hair.  The level of her expertise in cutting his hair was indeed on par with the best salons of Los Angeles.  The complementary hand massage by the masseuse from the mini-spa at the salon, during the cut, was the WOW! factor, on top of an outstanding cut. 

 Furthermore, Suni told Ron that she and her husband (and business partner) train each of their employees to deliver the same consistent service, both in technique and in providing a quality experience.  She said that in the event she or her husband was not available at the salon, any of the other stylists could duplicate the service.  This was another big WOW!

 Being congruent in term of your website messaging, the quality of your service and your business systems is absolutely mission-critical if market leadership is your quest. Always be on the lookout for ways to bring into sync the entire experience, from first glance at your website to staying in touch after you deliver your service.

 Also, see Spinning a Good Yarn as an example of what happens if your website is not congruent with your level of service.

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Luxury Real Estate Marketing: Speak to Me in My Language! Part 1

 

One of the most important aspects of personal and company branding for luxury real estate marketing professionals is messaging. That is, how you tell the story of your brand of doing business.  The key is to be authentic, be genuine and speak to your target market in their language.

The clearer you are about your ideal client’s psychographics, i.e., what makes them “tick”, the easier it is to connect with them in a way that is personally meaningful to them.  Your potential clients are saying “please speak to me, to my personal needs, in my language, and I will give you my business”. 

Recently, Ron was looking for a new hair salon in Santa Barbara to get a great cut and found exactly what he was looking online, because the hair salon spoke his language on their website.  Having lived and worked in Los Angeles for most of his life he was used to the “cutting edge” in haircuts, a standard that is demanded by the entertainment industry in L.A. and many big city dwellers in general. 

 In big cities the competition in most services sectors is fierce, which is a good thing for consumers because choices are plentiful.  Here, innovation is the norm in order to stay ahead of the game.  Outside of the metropolitan areas there is plenty of talent but less of a demand for what is ‘current’.  Finding this “big city” level of service can be more challenging in smaller towns.

 River Blue in Montecito (Santa Barbara) used the magic words on their website to describe their salon: “Before coming to Santa Barbara, Tuan and Suni (husband and wife salon owners) were stylists in San Francisco.   River Blue Salon is a full-service, high end, boutique salon.  With its exposed brick walls, chic decor, and full lines of Bumble and Bumble, Yon-ka, and Youngblood products, River Blue Salon feels like the best of San Francisco or New York right in Montecito”.

 Think of River Blue when you craft your luxury real estate marketing message. The messaging on the website got Ron in the door with an appointment. The web lead was converted. But, did Ron become a convert—a raving  fan,  once he experienced the actual service?   Watch for Part 2 of:  Speak to ME in my language! What followed in his appointment exemplified another extremely important principle in marketing: Be Congruent!

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Luxury Real Estate Marketing Essentials: Spinning a Good Yarn

 

As a luxury real estate marketing professional, one of the most important, yet overlooked ingredients in building a successful practice is being congruent in your actions, your business systems your marketing message, in your website design (and content) and in your collateral material.  Your entire story must be consistent.

It is essential that you “spin a good yarn” by telling a compelling story that invites people to select you over your competition. Even if you come up first on Google you are not assured new business if consumers are dissatisfied when they arrive at your “store”. Before you spend money optimizing your website, be sure that your entire story is congruent and your store is in order. 

Alexandra was searching for a local yarn online so she could knit an afghan as a baby gift.   The website that came up first in the Google search was aesthetically pleasing.  The company’s slogan was appealing. Their messaging was right on Alexandra’s wavelength which prompted her to take action and visit the brick and mortar store.   They described the luxurious fibers of Alpaca, Angora, Bamboo, Organic Cotton and Wool that were sold in the store, which was exactly what Alexandra was seeking. 

When Alexandra arrived at the store it was in disarray, it was dirty, and uninviting.  That was just her first glance through the window.   On top of that the store was closed during business hours.  There were too many incongruent signals for Alexandra to return to the store and shop there. 

There may be a logical explanation for the disarray. However, time restraints prevent most consumers from giving service professionals the benefit of the doubt.  That is why you only have a nano second to make a good first impression.  There is no excuse for disarray on your home page of your website.  But, the entire website must be congruent.  Your superlative service must follow suit.

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Luxury Real Estate Marketing: Citizen Journalism, Part 2

This is Part 2 of our blog series on Citizen Journalism. Part 1 was about a dishwashing liquid called Bright Green, a great Safeway product with a serious container design flaw. We contacted Safeway and sent them a copy of our blog post.  But, we did not get a response. Today, I called again and left a message.  The key to success in social today is two-way communication with customers. Let’s see how Carl’s Jr. responds when we send them this post.

You may have heard the catchy slogan for Taco Bell, “Think outside the bun”.  The company is persuading fast food customers to choose a different category of fast food besides burgers and then choose Taco Bell as their preferred taqueria. This is reminiscent of 7Up’s classic slogan—“The Uncola”--that persuasively suggests that cola drinkers switch to their lemon-lime beverage.

But, how do you chip away market share from a market leader such as McDonalds if you are Carl’s Jr.?  Carl’s Jr. has come up with a sensational answer in their latest commercial about Big Carl which is a direct assault on the Big Mac. They are really “thinking inside the bun!

In just 30 seconds Carl’s Jr. compares the two products, feature by feature, in a very convincing way.  The Big Carl has double the meat, double the cheese for less money.  There also is no third layer of bread in the Big Carl. For those who prefer lower carbohydrates this is quite compelling. The message was so clear that we understood it with the mute button pressed.

After seeing the Big Carl commercial we are convinced that, given a choice between McDonald’s and Carl’s Jr., Big Carl would win hands down. How many other non-fast food customers are convinced by this commercial to at least try the Big Carl? This may be a side benefit of the ad campaign that was not even anticipated.

The Big Mac is a thoroughly branded product. It even has a jingle that describes all of the ingredients that comprise the burger. Carl’s junior fully exploits the fact that McDonalds cannot change their product (to match Big Carl) without changing the very identity of their branded burger.

A very good sign that Carl’s Jr. understands social media is the fact that we were able to find this relatively new commercial on You Tube. (See below) We will let you know if they respond to us when we send them this blog post.

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Luxury Real Estate Marketing: The Black Sheep Factor of Excellence

 

Dedication to excellence has almost become cliché.  Many companies and professionals tout these words, but few set standards of excellence that far exceed the expectation of their target market. Luxury real estate marketing professionals can gain currency with their clients by becoming familiar with some of the best luxury brands of the world and studying their anecdotal stories that truly exemplify excellence.   One such company is Loro Piana, a purveyor of the finest wool and cashmere. Here is one of their stories.

The majority of sheep herders breed white sheep.  Black sheep occur as a result of recessive gene combinations. They were not traditionally used for wool because their wool could not be dyed in the rainbow of colors demanded by the wool industry.  This led to the idiomatic expression used to brand someone as a “black sheep” of the family, or one who is in disfavor with a group.

Now, Loro Piana has given the black sheep a place of honor. They have even trade marked the Italian words for black sheep-- Pecora Neri®.  Black sheep are considered a treasure by this company and their loyal customers. 

Loro Piana’s commitment to excellent quality is legendary.  They have established satellite offices in the far reaches of Mongolia in remote mountain villages where paved roads do not exist. They monitor the natural fibers grown for them: the cashmere goats, the vicuna, and the llama. This insures that only the finest selection is imported to Italy.  

Today, the black merino sheep is intentionally bred by some sheepherders in New Zealand.  They produce lustrous wools that range in colors from brown to black, and create interesting natural patterns when woven into fabric. The beauty of the wool produced by these sheep caught the imagination of the Loro Piana family who are now their exclusive buyers. The result is evidenced in the rich dark fabrics that comprise the family’s distinct fashion collection.   They call their collection “The Excellences”.

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Luxury Real Estate Marketing Tip: Stand Out With Citizen Journalism

Today, if you want to be on the leading edge, luxury real estate marketing professionals need to morph into citizen journalists via blogging, video blogging, podcasting, and article distribution. Why? You need to reach people where they now hang out—on the internet and in social networks.

If customer loyalty is the goal (for referrals and word-of-mouth advertising especially) every successful professional and company in the world today needs to morph themselves into two-way communicators. To stay competitive you must engage your customers and clients in a dialogue instead of a monologue of promotion.

Brand loyalty is up for grabs in every segment of our economy. The companies who embrace social media as a means of facilitating two-way communication will be the big winners. Two-way communication means LISTENING not just talking at customers and clients. By listening to your clients, particularly your loyal fans, you can gain a tremendous competitive edge (while the competition is being complacent).

Most luxury real estate agents are flummoxed about what to write about in their blogs. The key is to pick topics that are, what we call, “follow-worthy”. This post is intended to demonstrate an example of citizen journalism. Follow us as we pursue a fun story!

Alexandra is a great cook. I am the merely the sous chef in the family. But, to reciprocate I am the chief dishwasher. My favorite dish washing liquid is Bright Green. I really like the natural citrus scent. The product is clear (no phony rainbow colors) as is its container, and it is biodegradable. The Bright Green brand stands for home products that are “safe, highly effective and soft on the environment”. It makes me feel good to contribute to the environment when I wash dishes.

But the container has a MAJOR design flaw. It is next to impossible to grip with wet hands. I feel that this product is so far superior to the competition that I was willing to transfer the liquid into a better plastic squeeze bottle. Now, how many other customers are having the same experience?

I went to the internet to find the company website and discovered that Bright Green is a Safeway sub-brand. If you were Safeway or Vons (our neighborhood market) and were selling millions of these bottles, would you be interested in my feedback? Think of the public relations story you could tell your customers: SAFEWAY (Vons) LISTENS! And, think of the competitive edge this would provide!

I could not find a website for Bright Green nor was there a place to offer my feedback on the Safeway site. So, I am going to call them. Stay tuned for the rest of the story!

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Luxury Real Estate MarketingTip: Dominate Your Brand Category

 

To better understand branding in the realm of luxury real estate marketing, it is important to understand brand categories. If market leadership is your quest, as a luxury real estate marketing professional, the key is to select a brand category or sub-category in your marketplace that you can dominate.

To illustrate the concept of brand categories, let us take tomatoes as an example, as a category of fruit. The last few Saturdays at the Farmer’s Market in Santa Barbara have been a feast for the eyes and senses.. The most breathtaking sight, however, is the heirloom tomatoes.

In August, the heirloom or heritage tomatoes are at their peak displacing their cousins, Early Girl, Beefsteak, Better Boy, and Celebrity. Think of heirlooms as the luxury category of real estate marketing. These aristocratic tomatoes are more expensive. They come in many colors many variations of striped patterns. In each of these sub-categories of luxury tomatoes there is an opportunity to become the market leader, the best seller, the break-away brand.

The differences in the DNA makeup of these categories are minor, but the characteristics in terms of shape, color and flavor are distinctive. The heirloom tomato’s target market many be tomato lovers in general, but each customer has preferences. The key to branding is to clearly amplify the difference so that the customer looking for sweet, low acidic tomatoes, for instance, can quickly be matched with the right brand. Branding therefore, accelerates the selection process in a sea of choices.

 

CHEROKEE PURPLE

Selecting the right brand name can speed the selection process up even further.  Many of the heirlooms have intriguing names such as Brandywine, Green Zebra, Mr. Stripey, Pineapple, and Jubilee. But, the stand-out brands have a story that helps create a faster emotional connection, an immediate bond with their target market. The Cherokee Purple, for example, is named for the Cherokee Indians who cultivated them. Mortgage Lifter, with its big pink fruit, helped its farmer, Charles Byles, pay off his $6000 mortgage in 6 years in the 1930’s.

As a luxury real estate marketing professional, the fastest way to market leadership is to select an uncontested market category or sub-category and dominate that niche by providing an extraordinary, unparalleled promise of value. Then, tell a compelling story about your brand that is indelible.

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Luxury Real Estate Web Design: Is Your Online Presence Distinctive?

We often talk about the imperative of personal branding, in the highly competitive world of luxury real estate marketing. Now, with social media leveling the playing field your website is accessible more than ever before, and the need to stand out is mission critical. Having the best “packaging” is often the determining factor in selecting an agent online because consumers are pressed for time and they have the power to quickly move on to check out your competitors in a single click.

Today, we were in the book store. Alexandra was looking for a book and I snapped this picture of the “Women’s Interests” section in the magazine racks. The layout of the covers on just about every magazine in this category looked almost identical. With the exception of one magazine, every cover has a picture of a model surrounded by words intended to hook buyers. Doesn’t this remind you of the plethora of agent websites with head shots that look so much alike? Even the content is the same.

Statistics show that most books and magazines are selected solely based on the cover, the graphic imagery and the messaging. It is the same online. Think of your personal brand as your book cover or your magazine cover. Certainly, there is much more to your brand than this. But, if you are looked over because you blend in like the majority of magazines in any given category your shelf life is going to be limited and you will not have a chance to deliver your valuable service as often as you would like.  

It is important to understand that in blending in and looking like everyone else in the luxury arena you are not demonstrating your marketing savvy. More than ever the luxury seller is looking for the individual who understands the importance of standing out in an ocean of me too.

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