Luxury Real Estate Agent Personal Branding : Promote the Community & the Lifestyle More than You

Visit www.LivingInWineCountry.com

Personal branding for luxury real estate marketing professionals should center around the promotion of the community and the lifestyle of your marketplace more than you. If you are passionate about your marketplace you will sell yourself in the process. Here is a video that we produced with our partner, The Institute of Luxury Home Marketing that conveys this concept.

Check out the benefits of earning the prestigious CLHMS designation offered by The Insttute for Luxury Home Marketing. Recognized as the mark of accomplishment in luxury markets around the world, the Certified Luxury Home Marketing Specialist designation assures affluent buyers and sellers that the agents who have earned it have the knowledge, experience, competence, and confidence they require.

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Luxury Real Estate Web Design: Accentuate the Lifestyle in Your Marketplace

 

WALKING IN THE WOODS ON A FALL AFTERNOON

As a luxury real estate marketing professional it is important to accentuate the lifestyle of your marketplace in your marketing materials. Think about the forms of recreation in your area and what people wear when they engage in these activities. This can be the inspiration to set the tone or the mood of your website design.

For example, when people from big cities fantasize about buying a second home in the wine country they seek to relax, unwind and indulge in culinary adventures. If they have a mountain retreat in mind it may be isolation that they crave or physical fitness from skiing or hiking.  Alternatively, those thinking of purchasing a pied-a- terre in a bustling metropolis are looking for excitement, entertainment, the arts and shopping.

Setting the right mood on your website by accentuating the lifestyle invites visitors to stay longer because you have engaged their senses and their emotional needs. Choosing the right colors therefore, plays a more important role in web design than most realize.

There is an entire psychology of color that must be taken into consideration when designing your brand. Are you trying to sooth your visitors or pump their adrenalin? High-energy demands bright colors. Some colors can reduce your blood pressure other can agitate.

If people associate your marketplace with the nightlife, dressing up more than occasionally, you should seek a more formal feel. If people tend to dress down in your marketplace, then a more casual mood needs to be set. Expressing the transition from informal to formal can also be important. An example would be a golf and tennis community where it is more casual during the day, but more formal at night, at suppertime.

All these elements of lifestyle should be accentuated in your web design because in luxury real estate you are not just selling homes. You are selling experiences.

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7 Reasons to Go Out of Your Way to Promote Luxury Real Estate Marketing Professionals

ROCK SUGAR

As a luxury real estate marketing professional, what would it mean to your bottom line if more of your friends and clients went out of their way to refer business to you? Just about everyone in business knows that word-of-mouth advertising is the sweet spot of marketing. But, few know what it takes to get that to happen, consistently. The answer is simple: be remarkable, deliver remarkable service, and get a remarkable website.

Recently, we were asked to recommend a good online computer back-up service. Our answer, hands down, was SugarSync. We had tried several systems. And, SugarSync was by far the best for several reasons:

  • The price is right at $4.99 per month for 30 GBs of storage.
  • It enables us to share files between computers, like an intranet so we can co-edit documents in real time
  • It allow us to send large files to clients
  • All files are available 24/7 remotely via computer and even via iPhone if need be
  • It quickly backs up all documents, photos etc., which means complete peace of mind

SugarSync did not need to give us any incentive, whatsoever, to toot their horn. We are that satisfied by their service. But, this friend noticed that the company would give us an additional 500MB of extra storage when she signed up using our referral link. And, she got the same amount of extra storage.

People love to promote if you give them compelling reasons to do so. Here are 7reasons we would go out of our way to refer a luxury real estate marketing professional:

  1. Rapid response communication to email and telephone calls
  2. Kindness and courtesy
  3. Optimistic attitude and fun to be with
  4. Bridging communication during the transaction for assurance that details are being taken care of or if some expectation changes
  5. Staying in touch after closing escrow
  6. Superior marketing savvy
  7. An informative website that has compelling reasons to revisit before, during and after close of escrow—a remarkable site that is worthy of promoting

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Luxury Real Estate Web Design: Does Your Website Have Curb Appeal?

 

Wake Up Call!

It is time for a wake-up call! According to a 2009 NAR report 60% of agents have a website that is 5 years old or more. According to Vinton Cerf, one of the founding fathers of the internet, the internet changes and grows in “dog years” not human years. That means that most agents’ websites are over 35 years old. How old is your site?

Think of your top three closest competitors. Take a close look at their websites. Are they up to date or obsolete as well?  Does yours stand out? Or, do all of your sites look similar?

When you acquire a new listing, you take a fresh look at the home from the buyer’s perspective, and advise your clients about maximizing its appeal. This may involve re-arranging the furniture and staging to reduce clutter. Sometimes the best advice is a new paint job and making some minor repairs. Statistics back the fact that a home’s superior curb appeal can translate into thousands of dollars of added value at the close of escrow.

One of our market-leading clients has an interior design background. She and her partners took a listing of a couple who relocated to Asia with the condition that they were given a budget to re-landscape, re-paint and make repairs. Our client completely orchestrated the improvements on behalf of her absentee owners. When it came on the market, the home was sold in one day.

As a luxury real estate marketing professional, think of your website as a luxury home and visitors are driving by. Does your website have curb appeal?

Or, think of your website as a luxury store. Do your display windows beckon visitors to enter? How can you expect to capture leads if you cannot get visitors through the door?

This is a wake-up call. Take a good look at your website. Take the plunge and reinvent yourself before your competitors do. Think curb appeal and consider what is at stake!

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Is Innovative Interactivity the Wave of the Future for Luxury Real Estate Marketing?

 

Recently, a 3D floor plan company was called to our attention that takes virtual tours to a new level. As former commercial real estate brokers we appreciate the need to help clients visualize how their office space will lay out. Space planners offer renderings with elevations to accompany floor plans that help the visualization process, marginally. For major tenants they build 3D models which work much better. However, they are expensive to produce. So, 3D web graphics may be just the ticket. But, will this work when marketing luxury real estate?

Perhaps, if a buyer of a luxury condo needs to compare floor plans this would be helpful. Or, possibly a second home buyer from outside of the market place could save a trip by being able to better visualize the views from certain rooms. Or, maybe it would helpful to see the potential of remodeling, and the advantages of removing certain walls to rework the flow of rooms.

The old bottom line questions that luxury real estate professionals need to ask about the new wave of innovative interactivity still apply:

  •  Will this new technology help me get more listings and sell more homes?
  • Will investing in this technology give me a genuine competitive advantage?
  • Is this the next fad, or is 3D here to stay?

To help answer these questions, take a look at The Watch Avenue which is supposedly an answer to the glut of luxury watch brands and their ubiquitous imitators that sell for pennies on the dollars. It is intended to be a 3D interactive shopping experience set in Paris.

In addition to entering and stopping in boutiques such as Hublot, Corum, Vacheron Constantin, Chanel, here are some of the other features of The Watch Avenue:

  1. An attractive woman appears as your shopping guide who talks to you and follows you as you explore the watch boutiques and “stroll” down First and Second Avenue.
  2. You can stop into the theatre and watch a movie about a watch
  3. You can go to the bookstore and read books about watches
  4. You can go to the kiosk and see recent magazines about watches.
  5. You can go to a museum hosted by TAG Heuer
  6. You can visit a general information center
  7. There is even a watch making school to appreciate the art of making fine timepieces

In your estimation is this the future of shopping? Is this the future of luxury real estate marketing?

Ironically, there is a billboard on The Watch Avenue that states,”Fake watches are for fake people—buy real”. Isn’t this entire site virtual reality?

Please share your thoughts about this experience.

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Luxury Real Estate Marketing Essentials: A New Definition of Wealth-- Super-Connectivity

 

Have you heard that about 60% of those who sign up for a Twitter account abandon their account within 60 days? Could it be that they just do not understand the value of this media? Many luxury real estate marketing professionals are scratching their heads trying to see where the ROI (Return on Investment) is in social networking. Many conclude that it is a colossal waste of time.

We could not disagree more. For those who are either skeptical or fed up with the entire idea of social networking we offer this advice: Look beyond the mechanics of the media to understand the message: Going forward, your net worth, your wealth will be determined by the richness of your relationships. The more high-trust relationship you can establish and maintain with friends, colleagues, neighbors, clients or customers the more social capital you have and the wealthier you are. The key is to understand that wealth in this context does not just apply only to your bank account; it is all about your wealth of experience.

The mechanics serve only to facilitate communication and enable you to create and maintain more relationships than ever before. Networking is as old as the human experience. What is new is the opportunity for “super-connectivity”. Amplify the effect of making friends or business connections at an intimate dinner party by a thousand-fold or more. Super-connectivity is a new definition of wealth.

This week we went to lunch at one of our favorite (and world famous) Santa Barbara restaurants which happens to be a taqueria where you order at the counter then dine in their patio on picnic tables. While waiting in line (yes, the line can sometimes be around the block) we met a fabulous family and struck up a conversation. By the time it was ready to order we were invited to be the guests of our new friends and “break tortillas” together.

We did not stop talking and sharing common interests the entire time we sat together. It was exhilarating to connect in such a meaning way, with intelligent, yet light-hearted conversations on many, many subjects. By the time we were ready to leave we were fast friends. Although, we live a good hour and a half drive from each other, there is no doubt that we will continue our friendship.

We have had similar experiences of deep connection while meeting and conversing with luxury real estate professionals over the internet from all corners of the world, people we will soon meet in person at a conference in Vail, Colorado. We all cannot wait to meet each other after enjoying the pleasure of many, many thought-provoking blog conversations in which we not only discovered similar business philosophies, but also common interests about which we are all passionate.

How extraordinary this experience of super-connectivity has been! The spontaneous combustion of new friendships will no doubt lead to referrals of business over time. But, that will simply be a by-product of likeminded business professionals getting together and just having fun.

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Luxury Real Estate Marketing Tip: Stand Out with Rapid Response Communication

In today’s highly competitive real estate environment the essential new skill for luxury real estate marketing professionals is rapid response communication. The Internet has made real time market information readily available to consumers. Consumers now demand an immediate response to their direct inquires and know that the next professional is only a click away.

We define rapid response communication as personally responding to phone calls or Internet inquiries within two hours or less. Ideally, you should respond within minutes.

Seasoned professionals take heed! Rapid response communication needs to become business as usual. It is no longer an option. It is an imperative if you are intent on continuing to out-produce your competition. Those real estate professionals who embrace this art form will gain a significant competitive advantage in their marketplace.

To understand the extent to which consumers are becoming more and more savvy and expect quick results take a look at the shoe business. Think in terms of three types of shoe stores:

  1. The “general store” (Nordstrom’s)
  2. The specialty store (The Walking Company)
  3. The global Internet store (Zappos.com.).

We were recently in Nordstrom’s. Ron wanted to try on some sandals. They did not have his size in a particular Mephisto model that was a best seller. In typical Nordstrom’s style, the salesman offered to track it down in another store and FedEx it within a couple of days. That was not fast enough.

We knew our options. The Walking Company, just a few stores away, carried the same brand and the same model. It was just a few stores away from Nordstrom. So, we moved on.

The Walking Company had the shoes in stock and they fit perfectly. We happened to have a store credit there. Between the two of us we had purchased at least six pairs of shoes at this store over the past couple of years. Unfortunately, we were not able to apply a store credit to this purchase because we did not have the physical credit receipt with us from a prior returned item.

The local manager was unwilling and unable to go against company policy. We did not have time for them to reach the regional manager to over-ride the policy and make an exception for two loyal customers. This would never have happened at Nordstrom’s. Letting a loyal customer walk out the door over a store credit issue is unthinkable there! Decision makers are always accessible at Nordstrom’s.

Later that day, Alexandra went online and found the identical sandals at Zappos.com for a slightly higher price. As a first time visitor she called customer service to verify their policy of not just matching the price when higher prices were quoted, but discounting it by 10%. The live customer representative was immediately accessible, extremely cordial and she was empowered to give us the discount on the spot. The next day (less than 24 hours later) the shoes were delivered to our front door with free shipping! All of our expectations were exceeded!

The Zappos.com experience exemplified rapid response communication elevated to art form. With a central warehouse and centralized inventory control the chances of being out of popular models of brand name shoes are very slim. With central tracking of returned items and a no-fault return policy (within one year) including free shipping on returns, this concern should become a non-issue for consumers.

The global Internet business model out-maneuvered the general store and the specialty store and gained two very satisfied customers. Rapid response communication is an essential way to stand out in a crowded market.

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Luxury Real Estate Marketing Essentials: Study Luxury Style

800px-Mercedes_W211_rear_20080127.jpg

“Style is a simple way of saying complicated things” –Jean Cocteau renown French multi-talented artist

Luxury real estate marketing professionals should be students of style. Style embodies luxury and is inextricable from it.  Style is born from the need to create something new and unique based on aesthetic values.

Stanford Research Institute developed a behavioral model based on consumer values. The study shines light on the difference between “Achievers”, who value uniqueness above all and “Emulators”, who want to aspire to be Achievers, but may not be able to afford the lifestyle.

Emulators are bent on acquiring the symbols of Achievers. For example, Mont Blanc pens were quite the rage with Achievers. As soon as the Emulators starting buying them, they no longer satisfied the needs of Achievers to be unique.

Style set or acquired by Achievers is often copied quickly. There is a large market of Emulators who are ready to buy knock-offs. They want to simulate the experience of Achievers. The night of the Academy Awards, clothing manufacturers are busy duplicating the one-of-a-kind gowns and tuxedos that are worn by the stars.Costume jewelers are copying the gems of Harry Winston, Cartier, and Van Cleef Arpels.These gowns, tuxedos and fake baubles are in the stores within weeks for mass consumption.

At this point, style loses its value for Achievers because the perception of uniqueness disappears. This is a good thing because it drives creativity, and stimulates the demand for the uniqueness that defines the luxury consumer market.

Mercedes Benz is one luxury brand of choice for Achievers, although they have somewhat weakened their brand signal by producing models for Emulators. Their innovative design of the “V” shaped trunk was introduced with their E class line in the early 80’s. Other car manufacturers have copied this feature, endlessly.

If you are interested in attracting more high net worth clients, as a luxury real estate marketing professional, it is helpful to tune into the world of style. Look for what is truly unique in every aspect of the luxury lifestyle.

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Luxury Real Estate Marketing Tip: How to Attract More High Net Worth Clients

 

There Are Carrots. And, Then There Are Carats!

As a luxury real estate marketing professional, it is essential to study what high net worth individuals look for from luxury goods and service providers. You can gain keen insights into providing superlative service and demonstrating superior marketing savvy by studying the top ranked jewelry brands in the world that specialize in exquisite gemstones.

According to the Luxury Brand Status Index of the Luxury Institute these are the top ranked jewelry brands for world class gemstones:
The Largest Pink Diamond- From the Iranian Crown Jewels--186 Carats
#1 Graff Diamonds
#2 Harry Winston
#3 Buccelati

Here is the criterion upon which the survey of high net worth consumers was based (with equal weighting for each category):

  • Consistent Superior Quality
  • Uniqueness and Exclusivity
  • Making the Customer Feel Special Throughout the Entire Experience
  • Famous Clientele (i.e., Oprah shops there)

To attract more high net worth clients, answer these questions and apply your answers to your own luxury real estate marketing practice.

  1. How can you provide more consistent, superior quality service?
  2. How can you offer an extraordinary promise of value that is truly unique and exclusive?
  3. How can you make your clients feel even more special before, during and after their transactions to buy or sell property?
  4. How can you let new clients know that you have worked with famous people (even local celebrities)?

What was remarkable about this survey (above) is how closely these firms were ranked—literally within tenths of points. It was reminiscent of recent Olympic venues when the difference between the Gold and Silver Medal was hundredths of seconds.

As a luxury real estate marketing professional, differentiating yourself from your closest competitors is absolutely essential. It is particularly challenging when you are among the top three market leaders, because your “DNA” can be so close to that of your competitors. But, like multi-colored carrots (the vegetable) you need to amplify what makes you different. Your unique selling proposition needs to be laser sharp. Graff Diamonds’ unique selling proposition is that they do not sell diamonds under one carat.

Warning! It is easy to fall into the trap of out-spending your competition to achieve top-of mind brand awareness, when the answer is most often to out-think them. Occasionally, out-spending works to set you apart. Laurence Graff, president of Graff Diamonds recently outbid forty potential buyers for the Lesotho Promise, the biggest diamond found in thirteen years. It weighed 603 carats. His company’s slogan is we sell “the most fabulous jewels in the world”.

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Is Your Brand Bland Or Remarkable? What’s at Stake for You?

 

Château Mouton Rothschild, photo by Benjamin Zingg

It is generally agreed that the best attributes of luxury real estate marketing professionals are integrity, market knowledge, listening and negotiation skills. Quite often these qualities are considered to be what differentiates one agent from the others. But, these traits and talents are merely the price of admission into the top tier of the real estate field.  If your competitors all embody these characteristics, using words like integrity to set you apart from the pack, simply fail. They become bland and do not define your brand.

You may be great at what you do! However, being great is not enough, if you are not perceived as being great by your target market. In the world of perception "remarkable" is what your are reaching for because remarkable sparks word-of-mouth advertising. Here are some questions to consider:

  • How does the market perceive you? Are you remarkable?
  • Does your brand identity package truly stand out?
  • Does your website look like a luxury store? Does it reflect the prestige of your marketplace?

Like it or not, your website and your marketing materials reflect your superior marketing savvy or your lack thereof. A stunning, consistent brand identity, that makes your competition pale in comparison at first glance, is your best weapon to gain an immediate edge in a listing presentation. It instantly becomes obvious to potential clients that you pay attention to details and you are eminently capable of showcasing their home, which is perhaps their most important asset, in the best light.

The old adage, “never judge a book by its cover” may be good advice when making friends. But, it does not hold up in the business world. Many book publishers spare no expense when designing book covers that are embossed and gilded with attention grabbing colors and titles. They know that the vast majority of people buy books entirely based on their covers. In the United Kingdom approximately 130,000 books are published in one year. In the U.S. the number is 190,000. Brand or Bland? What is at stake?

The question of Brand or Bland? is also asked repeatedly in the wine industry. The overwhelming majority of people buy wine based on the label alone. In Napa Valley and the surrounding region, the design of a wine label can cost as much as $80,000 for a 3” X 5” symbol of good taste. With a glut of wines on the market, and competition heating up from all corners of the globe, wine makers know what is at stake! Consumption of red wine in the US alone is 1.47 billion liters with endless choices.

One of the most notable labels in international wines is Chateau Mouton Rothschild Bordeaux, Pauillac. Since 1946, the Rothschild family has commissioned well known artists and sculptors to design their labels. Each vintage year features a new label by a famous artist such as Miro, Chagall, Picasso, Jean Cocteau, Andy Warhol and Salvador Dali. This became a remarkable differentiator of the brand. At auction, comparable wines sell for far less than Chateau Mouton.

The label says it all. What an extraordinary promise of value! Not only is the wine ambrosia, the label keeps giving because it appreciates in value.  

Is Your Brand Bland Or Remarkable? What’s at stake for you?

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Luxury Real Estate Marketing: What Color is your Luxury Brand?

 

For luxury real estate marketing professionals, choosing the right colors in the process of branding is an important element of your brand identity system. Color is a means of communicating your personality and your unique identity. It sets the tone and the mood you want to project to your target market. It also tells them what you stand for.

Traditionally, the colors associated with luxury are black, gold, forest green, and burgundy. Here are some basic traits of these colors:

BLACK evokes feelings of elegance, sophistication, mystery and drama.

GOLD is shiny, rare, glows and sought after.

BURGUNDY is a deep red and it is seen as sophisticated, classic and more refined than red.

FOREST GREEN is associated with money and prestige.

Here are some colorful luxury brands:

HERMES: Bright burnt orange is the dominant color. Orange is a hot color, reminds us of fun, sunsets and autumnal foliage. Hermes ties their orange boxes with brown ribbon. Brown is the color of substance and earthiness. The color message is fun and substantial.

TIFFANY: Tiffany blue is a registered trademark. Blue reminds us of the sky and water. Blue evokes the feeling of consistency, trust (true blue), and confidence. Their accent color is white. White stands for purity. Their jewelry design is pure, serene and everlasting.

FAUCHON (gourmet food) : Hot pink is energetic, youthful and devil may care. Accent color is black, solid and sophisticated. Food is exciting and sophisticated.

In nature colors, wildlife is there for attraction, camouflage and survival. Flora also cooperates in this process with its own enormous range of color. Observing nature is a great way to study color combinations and be inspired by it!

As a luxury real estate marketing expert, what colors will reflect your nature, and simultaneously resonate with your target market and the community in which you work?

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Napa Consultants, International Announces Strategic Partnership with LuxuryRealEstate.com

 

Napa Consultants, International is excited to announce a strategic partnership with Luxury Real Estate.com, the #1 portal for luxury properties on the internet since 1995, and the publisher of Who’s Who in Luxury Real Estate.

Luxury Real Estate is a global network of the finest luxury real estate brokers in the world. This group of more than 1900 brokerage firms and 120,000 individuals in more than 65 countries collectively sells in excess of $180 billion of real estate annually, with an average sale price of $2,650,000. Members sell homes for record prices and handle transactions of incredible complexity and magnitude with complete discretion. With the guidance of the Board of Regents (Regents.com), the governing body of Luxury Real Estate, the network represents the best in the business.

Every Luxury Real Estate member is carefully selected by CEO/Publisher John Brian Losh, an entrepreneur and broker of fine properties and estates through his Seattle-based brokerage firm, Ewing & Clark, Inc. and one of REALTOR Magazine’s 25 Most Influential People in Real Estate. To be eligible for membership, firms and brokers must list and sell in the top 10 percent of their market and demonstrate expertise in the marketing and sale of multimillion dollar properties.

LuxuryRealEstate.com, is a Webee Award Honoree. The portal has been voted ‘Best of the Web’ by Forbes magazine multiple times, praised by the International Herald Tribune, Town & Country, and the Wall Street Journal. It has been ranked ‘Best Web Site’ according to consumers (based on surveys by the Luxury Institute LLC).

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Luxury Real Estate Marketing : Discovering Your Spots

Kevincollins123 photographer

Kevincollins123 photographer

We are often asked to describe the process of developing a personal or company brand for luxury real estate marketing professionals.Our very first step is what we call the discovery process. Our job is to transcend the layers of superficiality where it is next to impossible to detect distinctions between real estate agents and companies within the same marketplace.With a battery of very pointed questions and two-way communication we reach for and identify the authentic brand signal, the core identity.

The philosophy behind this quest is the notion that things cannot change their innate nature, NOR SHOULD THEY.Instead, one's innate nature (or the nature of your company) should be proudly amplified and expressed vividly so that those who value, and are thus attracted to this core identity can readily recognize that they have found their match.

Have you ever heard the proverb that a leopard cannot change its spots?Nor, can a leopard spotted moth be a butterfly. Some people look at this as a limitation. But, in fact, there are infinite ways to express your core identity.

Furthermore, there is no scarcity of potential clients who would be attracted to your authentic brand signal if you clearly bring it into focus, sharply differentiate it from your competition, and simply make it obvious.Those who seek the impossible task of trying to change their “spots” are trying to be all things to all people and will fail.

The art of branding is tuning into the deepest concerns of your target market and expressing your core identity as the solution to their problem, their challenge or their predicament in an inimitable way.This is a very creative process and we love doing it.

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Strategic Branding For Real Estate Agents & Brokerages: Passion is the X Factor

 

Luxury real estate marketing is a high stakes game. But, the rules of the game have changed almost overnight. The internet has caused a titanic shift that has leveled the competitive playing field.  It has challenged even the most seasoned professionals to clearly articulate their unique promise of value —how they are sharply distinct from their closest competitors.

There has never been a more challenging time in the history of the real estate profession given the confluence of this disruptive technology and the upside down economy. The time to confront the brutal facts that your old success formulas are just not cutting it like they used to is here and now!

That is what we admire so much about Microsoft in recent times. In our previous post entitled, “Narrow Your Niche we referred to Microsoft’s new search engine, Bing. They faced the tough facts that with all their money and all their might they could not take on the behemoth, Google, by matching them feature for feature. The brand name itself is that thoroughly ingrained in the minds of internet users worldwide.

Microsoft truly understood what we refer to as the “ultimate ultimatum of modern business”: STAND OUT OR BOW OUT! TM  In our strategic branding practice we prescribe the same medicine to luxury real estate marketing professionals.

So, here is your prescription:

1. KEEP THE FAITH. Hold fast to your fundamental vision of your success, but not to the particulars. That is the only way you can allow new answers, new solutions, new combinations, new people and new success formulas into your life, and into your practice

2. FACE FACTS. Parts of your old formula are just not working any more. Be willing to reinvent yourself, be receptive to new ideas

3. ASK YOURSELF what you can do better than any of your closest competitors.

4. SELECT an uncontested market niche that can also be highly profitable

5. CREATE a new brand identity or refresh your existing brand so that it is synonymous with your selected niche in the minds of your target market

6. BE SURE to select a niche about which you can be absolutely passionate

Microsoft apparently has done steps 1-5. But, are they truly passionate about their new focus on Shopping, Travel, Health and Local Search? Without passion they might as well bow out now. If you want to see passion in action, just walk into an Apple store. Their passion is contagious and so is their brand.

The picture of the Apple store in New York City on Fifth Avenue clearly illustrates their brand's unique promise of value: ingenuity and fun. They are drawing attention to a basement store with a glass cube entrance housing a cylindrical glass elevator and a spiral staircase. What a brand statement!

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Personal Branding for Real Estate Agents: Narrow Your Focus

 

TRAVEL: BORA BORA FROM THE AIR

An excellent lesson can be learned by luxury real estate marketing professionals, both for personal and company branding, by looking at Microsoft’s latest change in their search engine brand. Prior to Microsoft’s recent rebranding and re-engineering, MSN was languishing in a very distant third place and was losing market share to #1 Google and #2 Yahoo. Now, Microsoft’s new Bing is making gains and has a fighting chance to significantly increase market share. What is Microsoft’s new strategy? It can be summed up in three words: NARROW YOUR FOCUS!

Microsoft has basically conceded to Google. It may never catch up to this iconic break-away search engine brand. But, they have done a brilliant job of identifying four niches in which they believe they can surpass Google and Yahoo, something they can do better than anyone else in the world of search engines. Those niches are Travel, Shopping, Health and Local Search.

Why these categories? Each one commands high traffic and also high advertising rates; advertisers compete aggressively for pay-per-click ads here. By focusing on these four lucrative search sweet spots their profit margins will increase. The economic driver is higher advertising revenue per click-through. If they can provide a better user experience in these particular niches, they are betting that they can get Google and Yahoo loyalists to switch brands when they need to search these categories.

Microsoft decided on the name Bing because it has just four letters, it is easy to remember, and also because it has the potential of becoming synonymous with searching for Travel, Shopping, Health and Local Search. Notice that Microsoft already uses Bing as a verb in their ads. To Google or to Bing? That is the question that Microsoft must wedge into the minds of those searching in these categories, if they hope to gain defectors.

How can you, as a luxury real estate marketing professional, narrow your focus and serve a particular niche better than anyone else in your marketplace?

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Institute for Luxury Home Marketing Partners with Napa Consultants, International

Napa Consultants, International is proud to announce a new partnership with The Institute for Luxury Home Marketing (ILHM). The two firms are working together to develop benefits for the members of the Institute and also a series of short marketing videos which will be available to all real estate professionals online.

We look forward to bringing our marketing services to luxury residential agents who are Institute members. Working with Laurie Moore Moore, and Waco Moore, the CEO and President of the Institute is a sheer pleasure. Their programs are second to none.

About The Institute for Luxury Home Marketing (ILHM)

The Institute for Luxury Home Marketing exists to help real estate professionals around the world provide high quality service to buyers and sellers of luxury properties. Institute members complete special training to build expertise in the marketing of upscale homes and estates and those who meet performance standards may earn the prestigious Certified Luxury Home Marketing Specialist (CLHMS) designation. For more information about the Institute visit www.LuxuryHomeMarketing.com

Here is the first of our video series entitled, The Power of Personal Branding.

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Who is the MVP (Most Visible Professional) in your Marketplace?

If your quest is market leadership as a luxury real estate marketing professional, you need to be top-of-mind, the go-to brand in your local marketplace. You need to become the most highly recognized agent, team or brokerage firm internationally. Not only do you need to be the stand-out in the minds of buyers and sellers, you also need to be the go-to agent in your area for referring agents throughout the world.

To achieve this status you must become a master of social media and get connected across the globe. Are you the most connected agent in your marketplace?

Our friends at Proxio, the international MLS and global referral network, and Inman News have launched a search for the 100 "most connected" Real Estate professionals -- the first annual Proxio Most Visible Professionals (MVP) in Real Estate Challenge™.

The 2009 Top 100 Most Visible Professionals will be featured on Proxio’s international website, and the Top 25 will be recognized in a press release and at a “MVP Mixer,” co-sponsored by Inman News, at the Palace Hotel in San Francisco on August 4, 2009, the evening prior to Real Estate Connect San Francisco 2009.

Take the challenge and good luck!

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The Institute for Luxury Home Marketing Partners with Napa Consultants, International

Napa Consultants, International is proud to announce a new partnership with The Institute for Luxury Home Marketing (ILHM). The two firms are working together to develop benefits for the members of the Institute and also a series of short marketing videos which will be available to all real estate professionals online.

We look forward to bringing our marketing services to luxury residential agents who are Institute members. Working with Laurie Moore Moore, and Waco Moore, the CEO and President of the Institute is a sheer pleasure. Their programs are second to none.

About The Institute for Luxury Home Marketing (ILHM)

The Institute for Luxury Home Marketing exists to help real estate professionals around the world provide high quality service to buyers and sellers of luxury properties. Institute members complete special training to build expertise in the marketing of upscale homes and estates and those who meet performance standards may earn the prestigious Certified Luxury Home Marketing Specialist (CLHMS) designation. For more information about the Institute visit www.LuxuryHomeMarketing.com

Here is the first of our video series entitled, The Power of Personal Branding.

Check Out Personal Branding Case Studies

GET FLUENT. GET AFFLUENT!

JOIN OUR LANGUAGE OF LUXURY GROUP ON:

Proxio, BrokerAgentSocial, Plaxo, Linked In, ActiveRain, RealTown, Facebook

FOLLOW US ON TWITTER: LuxuryMarketing

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Luxury Real Estate Marketing Essentials: The Luxury of Time

 

Perhaps the greatest luxury of all is the luxury of time. So, take time out for just a moment and give yourself a break. Take a moment to reflect with us and appreciate the abundance of opportunity we all have, right now, as luxury real estate marketing professionals. Take the time to restore your equilibrium and regain a balanced perspective, by appreciating and savoring what is great about the world in which we live, today.

Recently, we noticed a family of three blue jays in our back yard that seemed to be following us as we strolled in the yard. So, we decided to give them some of our cat’s crunchy food. They were most appreciative.

After several days, we began to gain their trust and “friendship”. Now, they look for us wherever we are in the house and implore us to meet them on the deck where we regularly feed them at the same time of the day. They come right up to the window and squawk until we notice them and grant them their request. But, sometimes they just hang out with us. The connection we feel with these creatures almost makes us feel like we are in a Disney animation movie.

Communing with nature is a way to transcend time. Sharing experiences like these over the phone or at lunch with friends or family feels wonderful. But, instantly sharing this experience electronically with thousands of new friends and business connections we have made all over the world via social media just about staggers our imagination.

The medium of our blog and the awesome venue of our Language of Luxury Groups on social media allow us to enjoy more relationships than we have made in our entire life prior to this amazing time of super-connectivity.

Isn’t this true abundance and luxury?

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Personal Branding for Real Estate Agents: Quality Cues Part 2

 

This is part two of our previous post on quality cues. Quality cues are indications of quality in packaging, displays, product features, collateral materials, website design, messaging, etc.The more quality cues you can offer in your luxury real estate practice the more your personal or company brand will become distinctive.

 Luxury Real Estate Marketing Tip

When marketing luxury real estate, use as many quality cues as possible to connect with your clients emotionally. Messaging is extremely important. We cringe whenever we read how a home “boasts” some feature like an infinity pool or a state of the art entertainment room. Instead, reach for the emotional connection with potential buyers.

For example: Communicate the sense of relaxation and relief they will feel when they plunge into the pool after an exhausting day, or the enjoyment of watching movies and eating popcorn with their friends and family.

And, take a cue about quality cues in messaging from a mass marketed coffee brand that overcomes the perception of being too big to care about customers—Tully’s coffee.

In part one; we mentioned that we purchased a 12 oz. bag of Gelson’s Finest coffee at Gelson’s market. A gold clasp that helped reseal their package was an important quality cue. That same day we also purchased a 12 oz bag of Tully’s coffee. Tully’s is available at over 5000 markets. We like their Decaf House Blend.

Tully’s quality cues are right on their package and on their website. It’s more in their messaging than in their graphics. For example, on the package you can read that “coffee is our passion”. Here is their call to action: “Enjoy a cup and celebrate the wonderful complexities of our pride and joy”. On their website, you are asked to “Taste Our Obsession”.

There are many Tully’s coffee stores. We spotted one in Seattle on our last visit there. To make a deep emotional connection with customers, Tully’s lets you know that “Community is their Commitment”. Tully’s is proud to support many local organizations that focus on children’s educational development and health.

Here’s yet another quality cue in Tully’s messaging: Their description of the decaf blend is “smooth, inviting and buttery”. These are emotional quality cues followed by the word, in bold—BALANCED. These words resonate with the values of coffee aficionados and thus become quality cues.

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