Luxury Real Estate Marketing: An 18 Carat Gold Marketing Idea

 

Hong Kong

While Google and Apple duke it out in the smart phone market space, one luxury smart phone brand, Ventu,  stands apart by adding an extraordinary promise of value for the discerning consumer.  Vertu provides an excellent example of how to differentiate you as a luxury real estate marketing professional.

Google’s Android smart phone platform is surging ahead and gobbling up market share from most major contenders except Apple.   One in five smart phones now run Android. But, with most of the Apple’s competitors using same Android platform how can one be remarkably distinct from the next?  How can these competitors hope to compete with each other?  Watch for price wars.  That will surely be the result of this glaring example of commoditization.

Enter Vertu!  Vertu recently launched their first smart phone in Hong Kong—the Constellation Quest—which is available in 18 carat yellow gold and surgical grade stainless steel. It is truly functional art.

Each Vertu smart phone is manufactured by a single craftsperson.  When you purchase the phone its settings are personally configured for you by Vertu’s trained assistants, based on your individual preferences.  After the purchase, you can avail yourself of their 24/7 personal assistance program called Vertu Remote Assist.  You r phone is accessed remotely, with permission, on an as-needed basis by Vertu’s technical support team who also offers you concierge service.

How can you apply Ventu’s strategy in your luxury real estate marketing practice?

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Luxetera, Etc.: TheTaste of Excellence!

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Luxury Real Estate Marketing: Embracing Change Provides the Competitive Edge

When going after the market leadership position as a luxury real estate marketing professional, you will often find that the incumbent is complacent and slow to adapt to new technology.  Those of you who can recognize when major trends are afoot and are quick to respond can make great strides in out-thinking your competition.

Steve Jobs said no Flash for Apple mobile devices.  Did this pronouncement stop consumers from buying Apple’s mobile products? Apple sold 4.2 million iPads in the last quarter.  But, what about those luxury goods online stores that built their websites on Flash?   When Jobs speaks, they have to listen, because if they do not their competition will.  Adaptation to change provides the competitive edge.

High-end clothing and accessories merchants have spent lavishly to liven up their e-commerce websites with video and animation that run on Adobe's ubiquitous Flash technology. It is understandable that they are frustrated with Mr. Jobs’ position.  But, customers are increasingly accessing the web while on the go via mobile devices. And, iPads are expected to be one of the hottest selling items during the Holidays. Target, Best Buy and even Verizon are now geared up to sell these tablets with the expectation of cashing in on Apple’s popularity. 

 Net-a-Porter.com, a top luxury online retailer jumped on the alternative technology to build their site and now has a competitive edge over megastores such as Saks 5th Avenue this season.  Being nimble in relationship to competitors who are more entrenched in the status quo can give you the leg up.

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Luxury Real Estate Marketing: Beyond Online Self-Service - Part 2

 

Harry Potter's Friend -  The Snowy Owl

As a luxury real estate marketing professional you have just moments to capture and hold the attention of website visitors and differentiate yourself from your competition.  A stunning, distinctive looking website may snag their attention, but to hold it you must offer original content that they cannot find elsewhere.  MLS Search, generic community information, local school information, etc., has become a commodity because it is available on just about universally.  In general it is very difficult to compete based on website features that your competition can easily match.  It is therefore, essential to provide an extraordinary value proposition to win over your website visitors and capture their leads.

Earlier this week we shared our experience of purchasing a Nook (Part 1), the single–purpose e-book reader from Barnes & Noble.  What influenced our buying decision over Amazon’s Kindle was the remarkable customer service we were offered in our local B&N store.

Yesterday, B&N announced the launch of their Nook Color which is more like an iPad than the previous non-color version.  It costs about ½ the price of the iPad, weighs less, and has video and audio capability.  The publishers of magazines (that are offering multimedia formats) are supportive because B&N is willing to sell long term subscriptions for their publications which Apple is not.  Apple wants magazines to be offered one issue at a time like iTunes.

Additionally, B&N announced the launch of NookKids.com an aggregation of children’s’ interactive book, a niche that must be presented in color.  Can Amazon launch a similar color e-book reader and a children’s book website?  Absolutely!  B&N can be matched feature by feature by competitors.   But, B&N’s in-store experience is what cannot be copied by Apple or Amazon and that is what needs to be exploited as an unfair competitive advantage.

What is your unfair competitive advantage?  How can you showcase that as your extraordinary promise of value as a luxury real estate marketing professional?

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Luxury Real Estate Marketing: Beyond Online Self-Service

 

There is a very, very important lesson for Luxury real estate marketing professionals in the arena of e-book readers. Competing feature by feature with your competition such as integrity and market knowledge is an utter waste of time. The agent with the most extraordinary and inimitable promise of ADDED value has a better chance of winning.

Have you tried reading an e-book yet? So far it seems that the race is on for market leadership in the single purpose e-book arena between two major players:  Barnes & Noble and Amazon.

The two most popular single purpose e-book readers are B&N’s Nook and Amazon’s Kindle.  However, both of these companies have Apps available for use on multi-purpose devices such as the iPad, smart phones, laptops and desktop computers.  But, if you are in the market for a single purpose e-book reader which one would you choose when the features on the devices themselves are basically the same and so is the price? 

Barnes & Noble has a wider selection of e-books.  But, it is only a matter of time that Amazon catches up.  At first, B&N had a book sharing policy that Amazon did not have as a way to differentiate itself. Then, Amazon announced a similar policy.   The reason that competing on features alone is such a worthless pursuit is because a feature is too easy to imitate. 

Not everyone has the same buying criteria. But, for us the Nook beat out the Kindle hands down with an extraordinary ADDED value proposition that Amazon simple cannot match.  First, it is a luxury for us to take our time and browse for books in our local brick and mortar B&N Store in Santa Barbara.  We can ask live humans questions and get instant help there.  Second you can read any e-book on your Nook for one hour via Wi-Fi while you are in the store.  Amazon has the “Look Inside” feature online that is now extremely limited by comparison. 

Our third reason is extremely important to note as a luxury real estate marketing professional. The store’s merchandise manager, Elliot Klement, took about one-half hour to help us set up our Nook account and give us a personal tour of the device.  This was extremely helpful since we were about to travel and did not have time to read the manual thoroughly. He also offered each of us a cappuccino “on the house” from Starbucks (within the store) while he personally affixed the reading pane’s clear protective cover that we also bought. 

We now have a relationship with Elliot in particular, not just B&N.  Elliot assured us that we could come in any time to ask him any additional question we might have, not just go to a series of FAQ’s online. These reasons may not be meaningful to some, but they speak volumes to us and many others like us who are seeking the perfect balance between online self-service and matchless in-person quality care, which is the essence of the traditional luxury buying experience.  

SEE PART 2 OF THIS POST

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Luxury Real Estate Marketing: Lessons from Ferrari

Photo by Olexiy Lazarevych, Ferrari 599XX, Geneva 2010

Why do some luxury real estate marketing professionals fare well in all economic conditions?  The keys lie in two important words embodied by Ferrari, one of the most prestigious luxury brands on the planet: Authenticity & Certainty!

Agents who are certain about their core strengths, their internal capabilities and have a well-grounded value set do not get confused by changes in the economy.  They do not question their competence.  Therefore, they are able to clearly assess new opportunities, especially opportunities that are impervious to the economy.  For example, relocating highly paid athletes can be a perennial source of new business.

Now is the best time to catch current market leaders off-guard, especially those who are deviating from their essential winning formulas and therefore, are sacrificing their authenticity in the process. If you are challenging the incumbent market leader you need to tap into your power, draw on your unique talents as well as your previous track record. You must offer an extraordinary promise of value that heretofore does not exist in your marketplace.  

Most importantly, you must be authentic—the “real deal”- and consistently deliver on your clients’ expectations.  Clients who are able to purchase, although they are more reluctant to spend in uncertain times, want to trust the brands they purchase from.  That is where authenticity in personal branding becomes paramount.

This year, the luxury brands that have prospered the most have been those that have stayed true to their core values. A prime example is Ferrari who maintains its limited production in order to stay focused on craftsmanship and consistently delivers on customer expectations.

Like Ferrari, authenticity will keep you sure-footed, set you apart from your competition, and provide traction on the road to success.  Maintaining your core value set will give you certainty and maneuverability regardless of road conditions.

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Luxury Real Estate Marketing: The Cutting Edge of Chocolate

 

Boutique luxury real estate marketing firms and high powered teams can have a distinct competitive advantage over the larger firms if they position themselves to appeal to the right target market, those who appreciates what a smaller firm or team can offer. Consider the difference between two brands of premium chocolate: Godiva and NōKA.

Godiva, founded in Belgium in 1926, was purchased by Campbells Soup Corporation in 1967 and recently sold to a Turkish firm.  Godiva owns and operates more than 450 retail shops in the United States, Canada, Europe, and Asia and is available via over 10,000 specialty retailers. NōKA can be purchased online and through luxury department stores including Neiman Marcus and Saks 5th Avenue.

To differentiate itself and stand out in contrast to Godiva and other major well known premium chocolate brands NōKA focuses on single estate chocolates in much the same way as a winery will offer a vintage from grapes picked from a single estate.  The nuances in the taste in the single estate chocolate are derived from distinct soil and climate conditions.

NōKA offers their Sky Collection™,  that comes in ten brushed stainless-steel keepsake gift boxes designed as a tribute to  Howard Roark, the iconic figure in legendary author's, Ayn Rand's, classic novel The Fountainhead. Towering 1.5 feet high, the SKY Collection is comprised of 242 pieces of the finest single-estate dark chocolates and truffles, revealing the true "essence of each origin". Tasting guidelines and flavor profiles are included in each box.  NōKA suggests that the  Grand Cru Truffles are best enjoyed within 7 days of receipt and Vintages within 30 days of receipt.  The price is $495.00

Price, distinctive packaging, single estate chocolate  and smaller scale upscale distribution are the “quality cues”that differentiate NōKA from Godiva.  How can you distinguish yourself, as a boutique firm or a high powered luxury real estate marketing team from the big players?

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Luxury Real Estate Marketing: Achieving First Mover Status as an Innovator

First mover status can give you a competitive advantage, as a luxury real estate marketing professional, if you tap into an innovative way of doing business that no one in your marketplace has tried, yet.  Getting to market first can set you apart and create distance between you and your competition. It can give you a head start and an “unfair” competitive advantage.

While being the first mover can trigger a frenzy of copy-cats playing catch up with you, it gives you the advantage of creating a news story.  If you know how to leverage social media and public relations to propel you, you can literally leave your competition in the dust—at least for a while. Once you are news, your “me-too” competitors are rendered old news.  

Microsoft has just released their new operating platform for smart phones to compete with Google & Apple after an abortion of a product launch with the Kin phone.  They were also a “me too” with their Zune MP3 player.  Playing catch up puts your competition at a tremendous disadvantage.

In the category of luxury jewelry, one company has outdistanced the competition by applying innovative technology ahead of its competition.  Boucheron encourages jewelry and watch enthusiasts to discover what they call a “pioneer digital experience”! “Trying on” exquisite rings and iconic watches is now possible under any circumstances and in the intimacy of your own home or office, or anywhere else for that matter at MyBoucheron.com.

Using your computer, a webcam and a piece of paper and some downloaded software your screen will become a “magic mirror”, reflecting your image. When you select the product you desire it will appear on your wrist or finger with just one click.

Will everyone jewelry company use this technology in the future? Possibly they will.  But, Boucheron has established their brand as the leader in innovation and continues to drive this point home to their target market over and over again.  See our December 2008 post on Boucheron entitled, “Thinking Outside of the Jewelry Box”.

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Luxury Real Estate Marketing: Is Your Brand Shar Pei or Dull?

If you are looking for a way to stand out from the crowd as a luxury real estate marketing professional consider taking a page from the play-book of the best luxury retailers during the Holiday season.   For many retail businesses the vast majority of sales occur in the last quarter of the year.  With so much competition for attention how do you stand out?  Fifty years ago, one major high-end retailer created a tradition that continues to WOW its customers to this day: His and Hers extravagant gifts.  Do you know which retailer that is?

Stanley Marcus, of Neiman Marcus fame developed this buzz marketing strategy that still has customers eager to discover what His & Hers gift they selected for the current season and discuss it with friends.  This year’s catalogue has a retrospective of their 50 year old strategy. One of our favorite gift offering is His & Her Shar Pei pups for $7750.00 back in 1983.

The Shar Pei, is known for its distinctive features of deep wrinkles and a blue-black tongue. The breed comes from China. As puppies, Shar Pei have many wrinkles but they disappear as the pups "grow into their skin".  Back in 1983 they were still considered one of the world’s rarest breeds and were not recognized by the American Kennel Club until 1991.

With an abundance of choices in just about every category of service and product you have a nano-second to sharply distinguish your brand from your competition. Be Shar Pei. Don't be dull. What tradition can you create that can keep you "top-of-mind" year after year like Neiman Marcus’ His & Hers Holiday gifts has done?

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Luxury Real Estate Personal Branding: Real Estate of the Mind

 

As a luxury real estate marketing professional, you must understand the “inner game” of marketing as well as you know the process of selling a home.  If you want to gain or sustain market leadership in your area or your niche you must “own” real estate in the minds of your target market.  We refer to the real estate of the mind as top-of-mind status.  The key question is: Who comes to mind first?

In your mind who owns the category of multipurpose household oil that lubricates, cleans and prevents rust?  Did you come up with W-D 40 or 3-IN-ONE?  Can you think of another brand? Most people cannot think of a 3rd or 4th brand in this product category.  It so happens that both household oil brands are owned by the same company. More importantly, they own the category! 

Welcome to the world of real estate of the mind!  In our time-pressed, over-communicated world we just cannot hold more than a few brand names in our mind in any category of product or service.  That is what makes the stakes so high in the bid for market leadership.

In the realm of listing and marketing luxury real estate, achieving top-of mind status is far more valuable than owning the top position on a Google search result pages.   Sure, it is great to also come up first on the search engines so you can get more buyer leads, especially when properties are slow to move.   But, over time he or she who has the best listings and has the best reputation in town, or in a given niche, the one who stands out from the crowd, wins the lion’s share of the business!

We know an agent who is one of the top producers in all of the United States who has never optimized his website for the search engines.  He does not have a Facebook or any other social networking account.  His phone rings off the hook. He barely keeps up with his email and the business he attracts.  He enjoys top-of-mind status in his marketplace because he has focused solely on building trusting relationships that yield continuous referrals. 

This seems to fly in the face of what is now considered conventional wisdom.  But, this luxury real estate marketing professional has mastered the inner game of marketing. He owns the most valuable real estate where “location, location, location” rules the day now and forevermore:  in the minds of his target market.

By, the way...did you know that W-D stands for "water displacement" which was what the inventor, Norm Larson, was aiming for with his formula to prevent rust. It took him 40 attempts to find the best way to prefvent corrosion by repelling water. 

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Luxury Real Estate Marketing: The Recipe for Overtaking the Incumbent Market Leader in Your Area

In luxury real estate marketing the top three players typically own the lion’s share of the business.  For those of you who are aiming for market leadership and are interested in overtaking the incumbent market leaders in your area or niche, here is your recipe for success. 

This phenomenon of three players dominating a marketplace is true not only in luxury real estate marketing, but in most product and services categories. In 2009 #1 Coca-Cola Co. enjoyed a 41.9% market share of the non-alcoholic beverage market. #2 PepsiCo commanded 29.9% and #3 Dr. Pepper Snapple owned 16.4%.  Together they comprised 88.2% of the entire soft drink marketplace worldwide.

In 1992, two South African gentlemen by the name of Sacks and Schlosberg paid $14.5 million for, Hansen Natural Corp, maker of wholesome beverages such as preservative-free natural sodas and low-carb peach smoothies. At that time Hansen was doing about $17 million a year in sales. By 2009 Hansen was transformed into the #6 position in the overall soft drink marketplace with $1.14 billion in revenue.  How did they do that? 

In 2002 they identified an uncontested market niche, a $2-3 billion dollar category that had only one major player. That niche was Energy Drinks, with extremely high levels of caffeine and sugar. The major player was Red Bull, an Australian company. Hansen named their energy drink, Monster Energy.  With the slogan, "Unleash the beast'', Monster was positioned as an edgy alternative to Red Bull. With scary packaging, plus a multitude of extreme-sports sponsorships, their strategy was also to offer double the quantity (16 ounces of virtually the identical recipe in Red Bull’s 8 ounce can) for the same price.

At first, Hansen Natural made a few missteps. Instead of creating a separate and unique brand (a mistake that many real estate agents and companies make when going after an additional niche in their marketplace), they named their energy drink Hansen’s Energy.

Only when they changed the “recipe” of their brand (not the ingredients of their energy drink) by creating a new name  and crafting a new package that expressed their unique brand personality (as well as the fundamental nature of the category itself), did they fully engage the minds of their target market: predominately 18-30 year old guys. This caused their sales to sky rocket. Essentially, Monster’s brand became a superior “spokesperson” for the category.  They were thus able to reach a broader spectrum of their target with the right message.  And, that is the recipe for overtaking the incumbent market leader.

Most luxury real estate marketing professionals, have the mistaken notion that personal branding is merely a matter of donning a new look, like going shopping for a new outfit and buying a new tricked-out website, like purchasing a new car.  While you will definitely outshine 60% of the agents whose websites are over 5 years old ( an NAR statistic) you will not accomplish the most important task at hand: developing and executing a brand strategy that catapults you to top-of-mind status as one of the top three agents in your marketplace.

In 2009 Hansen Natural Corp, now the energy drink category leader, grew 11.0% over 2008.  Red Bull grew only 1.2%.  Hansen shipped 29% more cases in 2009 than Red Bull.

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Luxury Real Estate Marketing: Are You in the Know or a Know-it-All?

 

Library of Congress, Washington DC

We recently interviewed a potential personal branding client who is determined to specialize in luxury real estate marketing and focus exclusively on the upper-tier of the price range in her marketplace rather than all price points.  It was refreshing to hear how passionate she is about her pursuit of market leadership.  She is bound and determined to compete on the basis of being more “in the know” about her marketplace than her top competitors.

She explained how she had researched the most expensive home in her market.  Several agents had listed the home but none had sold it.  Through her research she discovered some clues about the property that were undoubtedly overlooked by the previous listing agents. 

She was convinced that the property was not being exposed to the right pool of potential buyers. She was certain that she could sell it if only he had the opportunity to market the home in a completely different manner that specifically targeted foreign buyers.  The fact that the previous agent’s company had a large international reach did not mean that this particular property was given maximum exposure beyond their closed international network. This got her motivated to dive into the field and become the expert in her area at marketing luxury real estate internationally.

It is often the case that the incumbent market leaders get complacent; sometimes they do not take the time to thoroughly do their homework prior to putting each of their listings on the market.  They are expected to be the “know-it-all” in their marketplace.  But, this is not always the case.

Incumbents often “sit on their laurels” and are not always tech-savvy.  As a result, market leadership is up for grabs in most marketplaces because free information and internet marketing tools create a level playing field for all competitors. Getting in the know by gaining superior market knowledge plus becoming more tech-savvy than the “know-it-all” incumbents can empower you to overtake the current market leader in your area.

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Luxury Real Estate Marketing: Three Keys to Success - Accessibility, Authenticity and Accuracy

 

Courtesy of Konstantin32

As a luxury real estate marketing professional, what good does it do you if you are #1 on Google search results if you do not provide accurate answers to users’ search queries  or are inaccessible when the user calls or emails you? What is the point of achieving this status if you do not present your personal brand with authenticity? While it is true that you get more “at bats” it doesn’t mean that you automatically get more business. Accessibility, Authenticity and Accuracy are three keys to your success that will help you achieve market leadership.

In researching this blog post we wanted to find the lyrics to the Beatles song, Eleanor Rigby by Lennon & McCartney.   Naturally, we went to Google.  The number one site on Google’s natural search results list did not allow us to copy the words.  In less than three seconds we moved on to check out the number two site.  Here, we were able to copy the lyrics but they were not accurate.  Instead of the first line being “AH, look at all the lonely people” it had “I look at all the lonely people”. Number three and all of the other results on the first page confirmed that “Ah” was accurate.

Accuracy in presenting information on your website and in your blog is what builds your reputation as a luxury real estate marketing professional and as a journalist. Being responsive to comments demonstrates your accessibility.  In fact, accessibility, authenticity and accuracy are three of the most important aspects of building trust and building a strong referral base.  These factors are definitely essential for building an online audience of raving fans over time.

The lyrics to the Beatles’ haunting song remind us of all of the lonely bloggers who spew worthless, unoriginal content and miss the entire purpose of blogging: to genuinely connect with other people and engage others in conversation.  Who is their content and unauthenic "face" for; the Google robots? Are they living in a dream? Now, that is truly lonely!

Ah, look at all the lonely people
Ah, look at all the lonely people

Eleanor Rigby, picks up the rice
In the church where a wedding has been
Lives in a dream

Waits at the window, wearing the face
That she keeps in a jar by the door
Who is it for?

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Luxury Real Estate Marketing: The Truth Is in the Details

 

 

Photo by Raluca Tudor:Dreamstime.com

In luxury real estate marketing and branding, "the truth is in the details".  Refinement, subtlety and simplicity are often the benchmark of sophistication and brilliant design.  Studying the most highly recognized brands in the world often yields great insights.  Take Giorgio Armani, for example.

Giorgio Armani is, perhaps, one of the world's most famous names and international luxury brands. Take a close look at the details in the logo. At first glance the logo appears to be very simple. It is a single font that is spaced close together. At first glance the logo appears to be almost ordinary. 

Now look at how each of the letters in the name Armani itself connect at the bottom or at the top. Notice that that is not the case in his first name. These extremely clean lines that you also find in most of his clothes design are mirrored here in a very subtle manner.

Alexandra discovered Giorio Armani in small article in Vogue magazine well before his clothes were world renown. We decided to visit his boutique in Milan while we were on a reconnaissance mission.  Our job was to discover possible tenants for a Beverly Hills retail property that we were handling as commercial real estate brokers.  Alexandra asked the taxi driver to take us to Giorgio Armani’s (she speaks Italian) and we were driven to his appartment! She finally was able to explain that we wanted to visit his store.  He obviously was not very famous at that point ourside of Milan.

While Alexandra was trying on several items of clothing at the store, a gentleman insisted that Ron try on an outfit that was comprised of a tweed sportcoat, a check shirt and a striped tie which seemed to fly in the face of every sensible American design principle.  Much to Ron’s surprise it all worked together. That was the end of traditional design in his wardrobe; no more pinstripe suits and wingtip shoes, the uniform of commercial real estate brokers in Los Angeles, then.

The discovery of fine Italian clothing opened both sets of our eyes to the importance of quality design in branding.   It was part of what set our brand apart, as a husband and wife real estate team, from our competition.  As niche market leaders in high end retail and also in entertainment industry office leasing and sales, this was one of our first lessons in branding:  The truth is in the details.

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Luxury Real Estate Marketing: The Key to Serving Multiple Price Points!

 

Recently, we were approached by a marketing director of a high profile boutique luxury real estate marketing firm that is the market leader in their area, with an important question that we hear quite often:   

“Higher priced homes in our marketplace are not selling very fast.  We see the opportunity to sell a high volume of lower priced homes in surrounding neighborhoods.   Should we create a new brand for this market segment or keep the same brand?”   

There is a risk of keeping the same brand name when you change the identity of your services.   The owners of the lower priced homes may feel intimidated by your brand which is already associated with higher priced homes.  The owners of the higher priced homes may feel like you have diluted the quality of “their” brand.   There may be no intention of being pretentious on anyone’s part, but brand perception plays a very important role in the listing process and in the referral process as well.

The entire exercise of personal or company branding or product branding is to achieve top-of-mind status in a specific category of business or a product category. The brass ring of branding is to be totally identified with a category. The grand prize is being the “category killer” like Scotch Tape. The crowning glory is having your brand name become a verb that literally means that category like “to Xerox” (copy) or “to Fed-Ex” (ship overnight), or “to Google” (search on the internet).

Why would you want to blur a brand that is so sharply defined and associated with a specific category when you can easily create a new brand name for the new category?  It just does not make good business sense.  But, if you create a sub-brand be sure to stake your claim as the best brand in the new category so your sub-brand can become top-of mind in that category.

This week we were sent a few bottles of wine from a Napa Valley wine club to which we belong.  Unbeknownst to us, this famous winery created a sub-brand with a new name.   They basically rebranded the wines that they were already producing and we were enjoying from the adjacent area, Alexander Valley. Previously, these wines had the same brand name as their Napa & Sonoma Valley wines.  We thought there was some mistake and were pre-disposed to tasting an inferior wine, just because of the brand name change.  

There was a breach of trust that occurred because there was no bridge in the communication that endorsed the new brand.   All that was necessary was a very simple statement, something like this: 

“We felt that our wines from the Alexander Valley had a distinct set of characteristics due the special micro-climate there and these wines merited their own label”

The key to serving multiple price points is definitely to create a separate brand name or a sub-brand. But, that does not mean that your sub-brand should be perceived as sub-par.

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Luxury Real Estate Marketing: Is Your Slogan Laser Sharp or Is it Gibberish?

 

Have you considered billboard advertising to establish your personal brand in your luxury real estate marketing practice?  In most upper tier markets this just does not work.  But, then there are other markets where billboard advertising can help you achieve top-of-mind status rather quickly. We saw this work quite effectively for our client, the reigning market leader in the most highly trafficked tourist destination in California, Napa Valley.  

With billboard advertising you only have seconds to create a lasting impression. The key is to get your messaging laser sharp so that it resonates with the most pressing needs of your target market. 

While driving at 65 miles per hour on a Southern California freeway we noticed an outstanding billboard for a boutique bank by the name of OneWest Bank.  The message was absolutely brilliant: 

“Jumbo Loans without the Mumbo Jumbo”

In just six clever words OneWest Bank conveyed their entire promise of value for their luxury real estate lending services.  For those of you who have not heard the expression “mumbo jumbo” it means complicated language usually intended to obscure and confuse—gibberish.

The distillation of your extraordinary promise of value into a single marketing message that conveys the essence of your brand, and how you are distinct from your competition, is vitally important in our over-communicated, time pressed world.  Brevity in your messaging is your best weapon in the race for top-of-mind status and market leadership.  That is the thinking behind the Language of Luxury slogan: "Get Fluent. Get Affluent!"

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Luxury Real Estate Personal Branding: Getting the Most Thrills Per Minute

 

Courtesy of Rick Steves - ETBD

Do you recognize this man in the picture?  Chances are you have seen him on TV or in the bookstores. The same principles of personal branding that have enabled Rick Steves to dominate the affordable travel advice industry can help you achieve market leadership in your luxury real estate marketing career.

Rick Steves is a one-man-brand with a staff of 70 people and a thriving travel and media company that grosses around $30M per year—Europe Through the Back Door. Rick is the author of 40 travel guidebooks. His guidebook to Italy is the bestselling guidebook to any foreign destination in the United States.  His phrase books in foreign languages out-sell Berlitz.  His TV show is the most popular travel series in America on public television. Rick is also featured on a weekly hour-long national public radio show and has a weekly newspaper column syndicated by the Chicago Tribune. Additionally, he runs a successful European tour program with more than 300 departures that annually attract around 10,000 people.

What do you think is attributable to Rick Steves’ success?  Here are some of the factors:

  1. AUTHENTICITIY:  Rick “is” his personal brand
  2. PASSION:  This man loves traveling and is passionate about teaching others how to get,  “maximum thrills per minute” (Rick’s own words)
  3. FOCUS:  Rick focuses on and owns “affordable European travel” as his niche in the overall travel industry.  

If you are thinking that this level of personal branding is beyond your reach, think again.  You do not need to achieve top-of-mind status in all of the United States.  You just need to become the first luxury real estate marketing professional that comes to mind in the number of households that comprise your local target market.

You do not need your own TV show or radio show or syndicated newspaper column. You just need to stake your claim to an uncontested market niche that you can dominate with passion.  And, you need to leverage the internet media marketing tools that can catapult you to the top. 

If your competitors are your pet peeves, be like Rick Steves. Get branded! ( Yes, that rhymed on purpose).

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Luxury Real Estate Marketing: Are You Riding the Wave of Change?

 

The picture above was taken in our local neighborhood here in the Santa Barbara area. It tells an important story about our economy, but not necessarily the story you may have in mind.  It is a manifestation of a mega-trend, a wave of change in the delivery and distribution of movies, a change that has been coming for over twenty years.  As a luxury real estate marketing professional it is essential to anticipate trends in your local marketplace so that you are not caught off-guard. Positioning yourself or your company to ride the new waves can propel you to greater heights.

In the early 90’s, when we owned our commercial real estate firm in Beverly Hills, we worked with Blockbuster Video to open a neighborhood location.  They were almost as aggressive in penetrating the market as Starbucks at the time, opening locations at breakneck speed.  At the same time the internet was just taking off, but not yet in the mainstream. 

The new light-weight media of DVDs that could be inexpensively mailed to customers and watched either on TV or on a computer, made it appear that Blockbuster’s brick and mortar days were limited.  When Netflix introduced an online service offering movie suggestions based on personal preferences a superior customer experience was born. Plus, there was no late fee for tardy returns.

Today, you can rent movies from a kiosk in your local marketplace for $1 or you can purchase them via your cable or satellite TV provider without waiting for the mail. Meanwhile, with over 100 internet video on demand platforms, including Apple’s iPhone and iPad, Netflix has become a globally ubiquitous brand. 

Consumers have now come to expect their movies on-demand as soon as they are released on DVD.  Except for major “blockbuster” event movies, like the soon to be released two-part finale of Harry Potter, why pay more at a local theatre when you can enjoy it on your huge HD TV screen right in your living room or on a mobile devise if you are a road warrior.

Although, the movie industry has seen a modest increase in overall revenue this past year there has been a decline in actual movie attendance.  It was the higher average price per ticket that caused the increase in revenue not the number of actual sales. Is the closing of a local theater a sign of a slow economy or is it a sign of the Titanic shift in the technology of delivering and distributing movies? 

The most important question is this: Are you maximizing the use of video in your luxury real estate marketing practice? Are you taking advantage of this new media and riding this wave of change? Pay attention to trends.  And, do not forget, there is always a new wave.

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Luxury Real Estate Marketing Tips: Emotional Branding-It's All About "Amore"- Love!

Marketing luxury real estate requires creating emotional rapport with your high net worth clients.  The more your clients know that you understand their challenges, their interests and what they do to pursue happiness the quicker you can establish rapport and build trust.  In fact, the speed of referrals is directly proportionate to the speed of trust that can be established through emotional branding.

Speed of referrals is also a factor of achieving top-of-mind status in a given category of business or a niche within your marketplace. When a buyer comes to town who is interested in purchasing a waterfront condo and they ask a stranger in town who is the best agent or company that specializes in handling this market segment, you want that stranger to think of you first.  You want to “own” the term “waterfront condos” in the mind of your target market and also in the mind of anyone in your local marketplace, for that matter.

The process of getting your fans to ravie about you and also owning a market category or niche comes down to emotional branding strategy  It is often easier to understand emotional branding strategy by studying how big companies go about doing it. 

UPS, the 103 year old company that just recently went public, is planning their biggest advertising campaign ever.  The goal:  To own the word “logistics” in the minds of small to mid-size companies.  UPS recognized that 70% of the companies in the US that sell products to foreign countries just ship to Canada because they are intimidated by the logistics of managing shipping , customs, returns and inventory control beyond our northern neighbors.  UPS has been busy acquiring companies that can take the hassle out of logistics as an outsourced solution for a vast potential market.  In the process they have developed a way to funnel more business to their core business, parcel delivery.

Their new marketing campaign, “We Love (with a Heart) Logistics” centers around clever lyrics to the song tune, That’s Amore! It is exciting to think that outsourcing these kinds of services can give small businesses a competitive advantage and also help increase exports from the USA to foreign countries to help our economy.

What emotional branding strategies are you developing and implementing to build rapport and achieve top-of-mind status as a luxury real estate marketing professional?

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Luxury Real Estate Marketing: The Privilege of Pressure

 

Courtesy of Eagleflying

Last weekend was the finale of the US Open Tennis Tournament.  We salute Kim Clijsters and Rafa Nadal the 2010 champions!  Watching these and other champions of sports can give you tremendous insight into the mindset that it takes to become the undisputed market leader as a luxury real estate marketing professional.

For example, Ms. Clijsters is a previous champion from Belgium who recently took time off from the tennis circuit to have a child.  When asked if she was feeling the pressure of defending her title, she quoted the title of Billy Jean King’s book, “Pressure is a Privilege”. 

Venus Williams who made it to the semi-finals still believes that she has another major tournament win in her.  When asked a similar question she responded that she is focused on her own game and doing her personal best rather than on paying attention to the competition.  

Another semi-finalist, Roger Federer, the owner of 16 grand slam championships, was asked about the challenge of the heavy winds that were blowing plus the abrupt changes in climate, and how that affected his serve.  He stated that you could wake him up at 2 or 4am from a deep sleep and he could serve under any condition.  He inferred that it was just part of his consistent rigorous training that included working out in the blistering heat of Dubai.

Finalist, Novak Djokovic, was interesting to watch when he clubbed himself with his racquet and fought not just with Nadal, but also with what John McEnroe referred to as his “inner demons”-- those internalized judgments of others that can erode self confidence with self-degradation.  Contrast this to the self-appreciating mindset of two -time US Open champion, Kim Clijsters. 

What all champions and all those playing at this level know is very clear. They know what is at stake to be the champion.  In tennis and many other professional sports the prize money is considerable.  That is exactly what you need to keep in mind, as a luxury real estate marketing professional, if your quest is market leadership.  But, as good as the financial rewards can be, the real victory is an inner victory that comes from appreciating yourself and the opportunity to play at this level—the privilege of pressure.

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