REAL ESTATE MARKETING ESSENTIALS: Become the Frank Gehry of Your Marketplace

Photo by Carol Highsmith

If market leadership is your quest, as a luxury real estate marketing professional, your goal is to be the first luxury real estate agent to come to mind in your marketplace. You actually want to become a celebrity in your local area. Think of a famous living, modern, avant garde, architect. Who comes to mind, first? Chances are, if you are interested in modern architecture, you answer will be Frank Gehry. Now, he is an outstanding example of a one man brand.

The picture above is Disney Hall, in downtown Los Angeles. It illustrates the innovative brand of architecture which characterizes a Frank Gehry building. Like Gehry and his work, your personal brand, your unique way of doing business has to have a look, an experience that is unmistakably yours.

If you want an avant-garde building and you can pay the price, Frank Gehry is the go-to architect. His buildings are always distinctive, the stand-outs in the skyline. They make a statement. They become landmarks. He experiments with all types of building materials and he strives to make the impossible possible. This is his brand, his niche, and his legacy.

Marketing is a deliberate strategy in which the unique signal of a brand, which summarizes the entire experience of interacting with a person, product or service, is broadcast to the precise audience who is a match to that brand or signal. Without a well defined brand and the awareness of the target audience who is looking for that brand, signals will get crossed.

In the absence of a clearly articulated signal, marketing is reduced to generalities and can be a waste of time, energy and money for you and your potential clients.  It is the like asking someone for a referral for an architect without stating what style you prefer. If done right marketing presorts the potential audience. Those looking for a traditional style would simply not be interested in Gehry. And, Gehry (or his organization), doesn’t have the time to field inquiries made by those seeking a conservative look.

Take note of the market leaders in other professions like Frank Gehry, to get clues for your own luxury real estate marketing practice. Clearly define your market niche (avant garde architecture) and your unique brand of doing business. Send out a clear signal to your specific target market and you will see for yourself that marketing completely factors out sales in the equation of acquiring new clients, because they will be pre-sold!

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials:Best in Class BBQ Ribs

 

Lake Cachuma, Santa Ynez Valley, California

Continuously refining your tastes and preferences is an ongoing job for the successful luxury real estate marketing professional. You can count on high net worth clients continuously pursuing the quest for the best. This is part of learning the Language of Luxury.

When we are very busy, we make a point of getting out of town for a few hours somewhere close by. Recently we decided to drive to Buellton’s famed restaurant The Hitching Post for dinner. The Hitching Post caught national attention when it was featured in the movie Sideways, an Oscar winner for Best Screenplay. We chose it, because friends had recommended it, and the scenery is magnificent. The San Marcos Pass traverses the steep Santa Ynez Mountains. The pass connects Los Olivos and the Santa Ynez with Santa Barbara. On the way is Lake Cachuma, a manmade lake with a surface area of 2100 acres. The view of the lake as you descend from the mountains is breathtaking.

As we pulled in to the almost full parking lot, the scent of barbeque filled our senses. The place is old fashioned in décor. The entrees come complete with starters such as shrimp cocktail, salad, garlic bread, soup, etc. The service is friendly and knowledgeable. They make their own wines, and smoke their ribs. These ribs have n o sticky sauce; just the satisfying flavor of oak & the Magic Dust (spice rub). They are also one of the only restaurants making their own wine which gives a new twist to the concept of house wines. Everything was delicious.We decided that the baby back ribs are best in class, as were the triple fried French Fries. You be the judge! Check out their website.

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Real Estate Luxury Marketing Essentials: A Great Way to Contribute to the Community

The Ritz Carlton chain of hotels has found a novel way to contribute to the communities where their hotels are located. On designated days, guests and hotel staff contribute a half a day to a local community experience in a humanitarian or environmental project. Unique to each destination “the program is designed to make a lasting contribution and enduring impression” . All profits are donated to the participating organization.

For the guests, it is a wonderful opportunity to join the locals and enhance their experience of the cities they are traveling to. What a wonderful way to meet people and create new friendships! This is actual social networking without computers. This is playing a part in the global village, and the best way to spread culture and good will.

The venues are varied and interesting. You can plant trees in Beijing, preserve monuments and memorials in Washington D.C., or participate in music therapy for children in Istanbul.Here are two examples from the hotel's web site.

You will be briefed by Jean-Michel Cousteau, naturalist, on the plight of the 25-pound “blue dragons” and collect fresh food necessary for preparing them for release into the wild. A breath away from extinction, the Grand Cayman Blue Iguana relies on a breeding program to maintain its claim as the island’s largest native land animal. You will partake in a critical project to ensure their survival, preparing them for release into the wild. Later at the Queen Elizabeth II Botanic Park, you will feed iguanas from babies to breeding pairs and serve as a spotter in the park to map the location of roaming blues using binoculars and GPS tracking.

Help give a voice to children struggling with autism and other communications disabilities as a volunteer at the R.I.A. Centre in Bahrain. Their miraculous holistic approach gives these extraordinary youngsters the tools to interact with the world around them, bringing newfound hope to them and their families. You will be taken on a tour of the facilities, and then join the teachers and children for skill-building activities including planting trees in the garden, baking cookies and cakes, and beach activities. This will be an enriching experience you will always remember.

Ritz Carlton is a luxury brand actively involved in their community in a grand way, and giving its guests the opportunity to do the same. As a luxury real estate marketing expert, come up with something that can get your community and your sphere of clients involved. It feels wonderful.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing: The Time to Enjoy

The luxury of time is for replenishing your soul and getting re-inspired about your luxury real estate marketing practice. One of the best ways to get re-charged is to connect with nature. It’s a time to quiet the mind, take in your surroundings and marvel in everyday pleasures. We are always on the lookout for opportunities to just pause and appreciate being alive, moments to enrich our spirits.

 

Here is something sent to us by a friend. This lady lives in a Hummingbird fly zone. As the birds migrated, about 20 of them were in her yard. Just for a lark, she took a little red dish and filled it with sugar water and this is the result. It is wonderful to realize how accessible nature is if we just take the time to enjoy it. We also like to take the time to research and learn new things which can be a luxury in itself.

 

Take a lesson from these hummingbirds and our friend, here. Sit a spell. Commune with nature and enjoy the luxury of time.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: The Russians Are Coming, The Russians are Coming!!

The Russians are buying the biggest and most luxurious mansions around the world. Naturally, everyone is turning to the Russian market. As a luxury real estate expert wanting to capitalize on this trend, you need to familiarize yourself with the Russian character, the Russian viewpoint, and know something about Russian culture, so that you can establish a bond with your new clients. This is the message of the Language of Luxury. It is a message of developing a new soul, a new point from which to view the wonders of this world. It is enriching, it is becoming a citizen with a cultural passport in the global village.

Having been raised in a Russian family, and studied both the language and literatures, I feel privileged to have been exposed to the culture in every possible manner. It is part of my soul, it has expanded my understanding of life, it has caused me to question everything, and it has contributed to my passion for learning. Although my family emigrated from Russia, they always emphasized their heritage as did their friends. The same could be said with all the Russians I met in my journeys. Here are some of my specific generalities about the Russians.

The Russian nature is extremely passionate. They come from a huge country of extremes. They are part European and part Asian. The Soviet Union morphed into several countries, however, the genetic imprint of both worlds runs deep in their veins. Everything they do must be bigger and better and they are possessed by that drive. For, instance, they are renowned for their ballet, and their superb gymnasts imported into America, Nastia Lukin. I can assure you, that the Russians feel she is one of their own, just as we Americans feel she is ours. One minute they are excited and joyful, and the next moment morose, tearful, and inconsolable.

The intellectuals amongst them mull over the “damned” questions exploring the meaning of life, while trapped in their existence and circumstances. This became the purview of their greatest authors: Pushkin, Dostoevsky, Tolstoy and Chekhov, and their composers: Tchaikovsky, Rimsky Korsakov and Borodin to name a few. Each had their own interpretation on the subject and each is worth acquainting yourself with. Here is a critic’s description of the work of Tchaikovsky and Dostoevsky, “"With a hidden passion they both stop at moments of horror, total spiritual collapse, and find acute sweetness in the cold trepidation of the heart before the abyss, they both force the reader/listener to experience those feelings, too."

They love to laugh at the absurd and the tragic, the laughter through tears phenomenon. When Stalin ordered that an absurdly high quota of wattage be produced in light bulb factory, they slyly met their quota by producing bulbs with 4000 wattage, thus meeting the quota, and creating a useless product. This is an example of that spirit.

They love their country. They love their art, they love their music. They love pageantry. When Peter the Great decided that Russia should have a religion, he sent his emissaries out to find the most beautiful, and the most theatrical form of worship. They picked Greek Orthodox. The priests wear magnificent ornate vestments, incense wafts through the air, candles burn, and choirs sing exquisite liturgy a capella. This was a religion worthy of the Russian character.

Catherine the Great corresponded with Voltaire, the French philosopher. She wanted to show her intellectual prowess. This was the time, when all things French were deemed to be the best. Russian children were taught French first; it became the language of the royals. The French quipped that the Russians took the powdered wig, but not the brains.

They have an all or nothing mentality. In war, they invented “the scorched earth policy,” when Napoleon came to invade the country in 1812. This became known as the patriotic war. It inspired Tolstoy who wrote War and Peace, and Tchaikovsky who wrote the Overture of 1812. The power of that music is such that orchestras in the United States perform it on July 4th accompanied with fireworks.

They are exploding into the world at large. They come from a world that has known the occupation of the Tartars, the autocracy of the Czars, and the yoke of Communism. They are brazen, unabashed and rude. They take over a place, they are loud, they are expressing their new found freedom. They are doing what the early émigrés did escaping the Russian Revolution. They are mimicking those who escaped the Soviet regime. They are feeling freedom for the first time. They have money; they are not waiting in line to buy shoes, or food. They marvel at all the world has to offer, and they want to experience it all.

The advertizing world is taking note of this new Russian wealth. The fine watch maker Breguet has a 2 page ad, quoting an excerpt from Pushkin’s Eugene Onegin, because Pushkin mentioned the watch in this poem. The Robb Report has a special super glossy edition for their Russian edition, which has to be delivered in plain brown paper envelopes to prevent its theft. Breguet and The Robb Report, The Global Luxury Source are doing their homework, are you?

By Alexandra Seigel, Partner - Napa Consultants, International

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: Finding or Creating a Niche

As a luxury real estate marketing expert, if you want to be best in class in your market place you must define your class or your niche. Here is an example of niche marketing. If the niche does not exist, you need to create it.

The September issue of Gourmet Magazine dedicated to the City of Paris traced the evolution of the wine bar phenomenon. Originally wine bars were a counter that served wine by their generic names, Beaujolais, Sancerre, and other ordinary wines. They did not bother naming the producers or the vintage years, and they served modest appetizers with it. The next evolution was L’Ecluse which took the concept to a higher level. They served good Bordeaux with foie gras, carpaccio and other delicacies.

In 1988, an Englishman, Mark Williamson expanded on the idea. After an extensive education in wines, he decided to open his own version Willi’s Wine Bar. His plan was to serve Rhone wines at his wine bar. One of his friends remarked that you can’t serve Rhone wines without food. He opened Willi’s Wine Bar and served food. Mark Williamson remarks, “There was nothing like Willi’s when we opened, we took the idea of a traditional bistro and put a wine list into it. The old days when you got by with a few cold cuts are over; a wine bar is mostly a restaurant where you serve wine by the glass.” Willi’s success started a trend. Everyone started calling their new places wine bars. Someone asked Mark whether Willi’s is a really a restaurant. His answer to this was, “I started the place, I called it a wine bar, I defined the genre. Who is anybody else to say, it’s not?”

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: Best in Class Mexican Food

La Superica, Santa Barbara, CalfiorniaTo achieve and sustain market leadership as a luxury real estate marketing professional, you need to be able to answer these two important questions: What can you do better than anyone else in the world--at least the world of your local marketplace? Can you define your winning formula and can you deliver superior service, consistently?

We believe that it is essential to look outside the luxury real estate industry for examples of market leadership to continuously learn new things, and also for sheer inspiration, especially during challenging times. Here is a perfect example.

In Santa Barbara, where we are headquartered, there is a restaurant that has been hailed “best in class” by countless critics around the globe. Julia Child, who lived here, said that La Superica was her all-time favorite Mexican restaurant.Martin Gonzolez, Owner Actually, it is a self-service restaurant, in that you place your order at one window and pick it up at another when your number is called. Seating is on plastic chairs in a canvas covered patio. The food is served on paper plates. The average price per person is $10.

La Superica opens for lunch at 11am. By 11:15 there is a line out the door. What makes it so “super”? It is genuine, authentic, Mexican home cooking. The tortillas are made fresh, by hand moments before they are served. It is a family run enterprise that has been in operation for 26 years. When we lived in Los Angeles we used to drive up to Santa Barbara, a 90 minute drive each way, just to have lunch here and return home. To our knowledge, the menu has not changed since it opened. Monday’s special is chile rellenos con crema, our personal favorite. Every time we are there, which is at least once a week, we say it gets better than we remembered it the previous week.

La Superica is the best in its class, the best Mexican food in town at any price. The Robb Report, known as “the Global Luxury Source”, listed La Surperica as one of the top 100 restaurants in the world. We call this practical luxury. It’s not about the money. It’s about the quest for the best!

Find some niche in your luxury real estate market that you can do better than anyone else in your marketplace. Discover your winning formula. Be Consistent. Be super at whatever you choose. And, try La Superica when you come to Santa Barbara!

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials-Best of Class Brands

In the realm of luxury real estate marketing it is essential that you study the best-of-class luxury brands of the world. In the category of avant garde Swiss chocolate Alice Chocolates takes the cake.

The founders of Alice Chocolates set out to create the quintessential Swiss chocolate experience. Inspired by the great Swiss watchmakers such as Patek Phillipe, they created a brand of chocolate completely produced and packaged in Switzerland which, at one time, was renowned for their chocolate.

They diligently tasted their way through all the fine chocolate makers. They found a premium cacao bean growing wild in the shaded forests of Bolivia, accessible only by boat. The pods are shipped to Switzerland, processed and ground to the exact specifications set by both founding partners. Every aspect of the product is made in Switzerland including the package and the chocolate molds. Every manufacturer had to meet their exacting standards. The chocolate is even released from the molds by hand, and the bars are manually wrapped.

Now, here is the best part. The chocolate is wonderful. Each bar is a perfect portion with a cup of espresso, or by itself. There are five bars per box, so pace yourself. It is “The Definitive Swiss Chocolate Experience.” For more information, check out www.alicechocolate.com .

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Luxury Real Estate Marketing Essentials-Creating Extraordinary Value

 

Pain au Chocolat

All of the fundamentals skills and character traits of luxury real estate marketing professionals including negotiating skills, honesty, integrity, expert transaction engineering, and even local market knowledge are not enough to sharply differentiate one agent from the next. Yet, agents try again and again to use these in their slogans and advertisements to distinguish themselves.

Today, in the luxury arena, these traits and skills are merely the price of admission to the luxury real estate marketing game. In a sense, they have become commodities because everyone in the business is expected to have them. The important question is how can you wrap extraordinary value around these commodities and stand out from the crowd?

To understand the concept of commoditization take a look at the famous French pastry, pain au chocolat (chocolate croissant) that can be found in Williams Sonoma’s online catalog. They come frozen. You thaw them out overnight, let them rise and bake them in the morning. Voila! Delicious breakfast pastries can be savored right in your home with very little preparation time.

Next time you are in Trader Joe’s market take a look in the frozen section. You can find the exact same frozen pastries, crafted by the same baker. And, T.J’s unabashedly tells you, right in their Fearless Flyer newsletter, that it is exactly the same as those offered in a “luxury brand catalog” for one-third the price! That is commoditization.

The same exact quality diamond that comes in a blue/green Tiffany box can be found for a fraction of the price at other jewelers. What is the cost of that box? It probably costs a few dollars at most. But, is has a tremendous emotional value to the recipient and scores big emotional points for the gift giver. In this case the commodity is wrapped in an emotion that offers extraordinary value. Think of ways you can de-commoditize yourself and add tremendous emotional value to your luxury real estate marketing practice.

 

A Salute to a Visionary Thinker in Luxury Real Estate Marketing

450px-Lone_Cypress_Sunset.JPG

Visionary thinking is one of the most important components of the luxury real estate marketing. If market leadership is your quest it is essential. A championship mindset is what will set you apart from the pack. When asked about his mental preparation for the Olympics, swimming champion, Michael Phelps, responded that he trained not only his body but his imagination. He consistently envisioned himself winning gold!

What is visionary thinking in luxury real estate marketing? It is challenging traditional marketing practices, examining and re-examining your beliefs. What worked in 2004 in a hyperactive market may not apply today. It is knowing, that in the deconstruction of your ideas, you may keep all, or part, or none of your current marketing methods.

18th_hole_at_Pebble_Beach_Dudesleeper.jpg

Here is an example of visionary thinking in luxury real estate marketing. One of our clients is the market leader in her area. She needed a different approach to sell a particular high end listing. She noted that the seller was a car collector and often exhibited his prize possessions at the Concours d’Elegance. This is where owners of the most beautiful and rare automobiles are invited to showcase their cars on the famed eighteenth fairway of Pebble Beach Golf Links, in California. Connoisseurs of art and technology congregate to ogle over these magnificent driving machines. How did she know about this? She takes the time to really understand her clients, learning what they value most and what they like.

Instead of advertising this property in a glossy magazine (the usual fare), she had the property on a billboard at the Concours. And, she had a flyer with the giveaways at the event. This was a great strategy. She knew that the demographic gathered there could afford the house. She did this unbeknownst to the seller who was supposed to be out of town during the event. But, his schedule cleared up. Imagine his surprise seeing his home advertised just where it should be seen!

The house sold, our client was hailed as a genius, handed referrals and other car enthusiasts contacted her as well.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed.

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Luxury Real Estate Marketing Recipes: Katharine Hepburn’s Brownies

 Here is a luxury real estate marketing recipe that is sure to make an indelible impression. Make a batch of Katharine Hepburn’s Brownies on a Saturday afternoon and invite some of your previous clients to stop by your office for a taste. Be sure they bring some kids along, too. These brownies are definitely best of class—what we call practical luxury!

This is an easy recipe and delights everyone who has tasted it. If you are in the mood for a decadent dessert, add a scoop of ice cream. My favorite is coffee.

 Preheat the oven to 325 degrees. Butter and flour an 8 inch square pan

In a heavy saucepan melt together 1 stick of butter and 2 squares of unsweetened chocolate. Splurge on a premium baking chocolate such as Scharffenberger.

Stir in 1 cup of sugar, add 2 large eggs and ½ teaspoon of vanilla, and beat the mixture well.

Stir in ¼ cup of flour and ¼ teaspoon of salt.

Pour the batter into pan, and bake for about 40 minutes.

 

Let cool and cut into squares. They are perfect to eat right out of the pan.

By Alexandra Seigel, Partner - Napa Consultants, International

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Innovative Luxury Real Estate Marketing

BMW GINA

Studying what has already been done in luxury real estate marketing may not yield the strategy you are looking for when marketing a multi-million dollar home. Networking with marketing professionals in other fields and gleaning ideas, is now a requirement for luxury real estate market leaders. It is important to study innovative marketing in other luxury industries, in particular.

For example, BMW recently unveiled a roadster model that was built to illustrate this type of thinking. They refer to it as GINA principle. The acronym stands for Geometry and Function In Adaptation. The company is promoting innovative thinking and maximum creativity. This car was not built for production. It was built to challenge previous solutions in car design. The BMW Gina Light Visionary Model is made of engineered fabric composed of mesh netting. This netting is stretched over an aluminum wire substructure. The structure moves, stretching the fabric and changing the shape of the car. It even adjusts for the passenger. What is important here is that this exercise in innovative thinking may someday lead to a fabric that will be crash resistant and safe, and be environment friendly. It opens the door for more innovation and more solutions to come forth. It enlists the creativity of more people in the process and creates new industries.

Studying innovative marketing strategies in other fields can spark innovative ideas in your luxury real estate marketing practice. Market leadership is all about standing out.



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Be Interested, Not Interesting- A Luxury Real Estate Marketing Tip

Luxury real estate marketing isn’t just about selling homes it is all about building high trust relationships. Right up there at the top of the list of most important marketing skills is being interested, not interesting. It is the companion skill to being a good listener. Nothing is more flattering or shows you care better than receiving a fun note or gift about something of particular interest to a client.

Pay attention to what interests your clients. Make notes about their interests in their contact record in Outlook , Act or whichever contact database you use. Keep a file of unusual things you stumble upon on the internet. One good way to easily do this is at www.delicious.com.

When it comes time for gift giving, or sending a fun note just to stay in touch this is what you do. Match clients with items of special interest. This can be a wonderful conversational ice breaker for those you haven’t heard from in a while. Here is an example.

We have a friend who loves books, and has built book shelves all over his house. I recently saw this chair known as La Bibliochaise (bibliotheque=library , and chaise =chair) and sent him the picture, as it holds 119 books. The chair, with it French name, could hold up on its own as an art piece. It is the brainchild of Italian designers, Nobody and Company, who have a quirky outlook,. La Bibliochaise is water varnished in white, black, aubergine, also available in others colors upon request. The cushions are made of cotton and are washable. For more information go to www.lecclaireur.com . The chair is sold only in Paris and Tokyo.

One of their other designs is a Buddha mold. You can use it as a pudding mold. The company’s view for this Buddha mold is to ad “spirituality to taste.” Having ice cream shaped like a Buddha will certainly liven up any dessert table.

As a luxury real estate marketing professional, be interested, not interesting. And, watch your practice grow.

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Co-Branding--A Luxury Real Estate Marketing Tip

Chateau Lake Louise, Canada

Co-branding is a marketing arrangement between one or more brands that is underutilized by luxury real estate marketing professionals. The idea is to act in cooperation in a way that combines the strength of the brands. It is also a way to differentiate products and services in a highly competitive marketplace.


The luxury resort hotel industry has basically the same amenities for guests. There are bathrobes in the room, spa services, great linens, Wi-Fi access, helpful cheerful staff, etc. There is very little difference between the top brands in the luxury resort business in terms of accommodations and services. An example of co-branding is the Ritz Carlton offering guests Frette brand linens. Frette is considered one of the world’s finest luxury bed and bath brands.

Fairmont Hotels and Resorts and Lexus have teamed up to provide Fairmont President’s Club members (their loyalty program) access to the Lexus hybrid vehicles as hotel courtesy cars to transport guests around the town. They are first to market with this idea. Subliminally, the message is, “we care about our returning customers and we care about the environment. This is which is why we offer Lexus hybrid cars for your convenience”. Lexus considers this is a great way to promote our product to the right demographic.

For both companies, it is a win-win situation. Both show their commitment to the environment which helps grow and retain their clientele. It is co-promotion at its best. It combines the strength of their marketing dollars, and their brand names. It potentially can increase each company’s market share.

In what ways can you co-brand with luxury services and products to do the same in your luxury real estate marketplace?

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Internet Friends—A Luxury Real Estate Marketing Tip

WHERE ARE THE PROMISED RELATIONSHIPS? WHERE IS YOUR LIFE?

AND, WHAT ARE YOU DOING IN FRONT OF YOUR COMPUTER?

As a luxury real estate marketing professional, it is important to understand the value of the internet in establishing new relationships.The internet opens a whole world of information and contacts. This explains why the social media phenomenon is growing like wildfire. However, once people sign up for the myriad of social media, the most common question is, “now what?” What do you do with the numerous requests to be linked to people you don’t know or remember? Do you link in because you don’t want to offend? What do you do with all of the other people in your potentially expanded online network who you definitely do not know.

One answer is to look for people or groups who share your passions. Here is an example of how I met a wonderful new friend in Brazil just by following my passion for chocolate from around the world.

Paula de Lima AzevedoSweet Brazil reproduces Faberge eggs at Easter time in chocolate, of course. The detail work is exquisite. I contacted them, for more information. The founder of the company is Paula de Lima Azevedo. Her background was public relations. As a joke 21 years ago, she decided to sculpt Easter eggs at home. The word got out and the demand grew. She rented a small house and went into business. To quote Paula, “I discovered chocolate as a material to express my art. After that, I never stopped!” She hopes to have a store in New York, one day soon. You can purchase her chocolates next time you are in Sao Paolo, Brazil, www.sweetbrazil.com.br . After sharing our common passion for chocolate we became internet friends.

Luxury real estate marketing professionals should follow their passion and interests beyond just real estate when joining a social network. From this focused viewpoint, you can develop relationships that would naturally lead to business. Don’t start asking for business! The bridge of true friendship is the bridge to success. The more high-trust relationships you have the more successful you will be.

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Luxury Real Estate Marketing TIp--Be Authentic!

Luxury real estate marketing professionals can learn much about personal branding from certain celebrities. Take Cesar Millan, the Dog Whisperer.

“I rehabilitate dogs, I train people” is the opening line to the National Geographic Channel Show, The Dog Whisperer. Having worked with a wide demographic of people and their dogs, Cesar Millan has become a household word, particularly to dog lovers. He has also been nominated for an Emmy.

What makes him admirable? What makes him watchable? I am not a dog owner. Yet, I tape the show regularly, because I enjoy watching him rehabilitating dog after dog, and changing people’s lives in the process. I appreciate his honesty, his demeanor, and his certainty when faced with the most challenging dog behaviors. I am moved by his tenderness and his genuine love for the people he works with and the dogs he rehabilitates. Friends who have met him and watched him work attest to his authenticity. They tell me that what you see on TV is what you get in person. He loves what he does, and he is proud of his work and his accomplishments. He is God’s gift to dogs. When we heard he was going to be the grand marshal for the Santa Barbara Dog Parade, we went and took pictures.

The lesson here for luxury real estate marketing professionals is, BE AUTHENTIC! Everyone in the course of their lives garners critics, because those individuals are not on the same wave length. You can expect it. The best thing to do is to ignore it, and let it roll off your back, like a duck in water. Better yet, pick up the book by Terry Cole Whittaker, What You Think of Me is None of MY Business .

By Alexandra Seigel, Partner – Napa Consultants, International

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DIFFERENTIATING YOUR PERSONAL BRAND IN A CROWDED MARKET-A Luxury Real Estate Marketing Tip

A crowded market can still offer a perfect opportunity to differentiate yourself and build a distinctive luxury real estate personal brand. The power of differentiation in the luxury arena applies to people, products and service. Important lessons can be learned by studying successful branding in all three categories. A new stand out in vodka clearly makes the point. It is called Prairie Vodka.

Prairie is organic and kosher. There is an organic brand on the market called Square One that comes in a square shaped bottle. However, there is no organic vodka that is also kosher. The kosher part appeals to those who follow dietary rules in this segment of the market.

It is “crafted on the Minnesota Prairie”. The prairie conjures thoughts about the pioneer days, a bygone era that was romanticized by Garrison Keillor’s radio shows, “A Prairie Home Companion”. Mr. Keillor is also from Minnesota. A sense of place, the origin of the product, offers another layer of distinctive branding.

The slogan is “Let the Prairie In”. The ad shows the nighttime cityscape behind the vodka, as well as two wolves flanking a woman with very big hair on a penthouse balcony. She is dressed in a white gown, running with the wolves. It is dramatic and implies “different, new, and edgy”. The wolves represent the prairie, the wild, the freshness and the undiluted as expressed by the word “organic”.

The company is a fifth generation family of spirit makers which shows their expertise. It also implies that they have a tradition of making good products. They are in partnership with over 900 farmers. These farmers are partners in the distillery. This shows the family’s support of the farmers and their core values.

The taste of the vodka, described by Prairie as “beautifully smooth”, is lowest on the totem pole in terms of being a strong differentiator. However, the taste is everything you would expect from a premium vodka.

Prairie vodka shows the manifestation of a brand position and brand differentiation. Every aspect is thought out, and everything in the ad supports the competitive difference including the look of the bottle which is clear and very simple.

The target market is not just vodka drinkers. It is vodka drinkers who 1) appreciate the integrity of the ingredients (organic); 2) have dietary restrictions (kosher); 3) are proponents of the environment and community life (900 farmers as partners); 4) want expertise and tradition (fifth generation spirit makers). By purchasing Prairie vodka and drinking it, you are expressing all of your personal values because you are in agreement with what the brand stands for.

Prairie Vodka speaks to its target market with laser sharp clarity. That is what an outstanding personal brand does, too.

This is part of an ongoing series about Luxury Real Estate Marketing. Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed.

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Three Keys to Creating and Maintaining a Successful Luxury Real Estate Marketing Practice

Focus is Genius

Swimmer Michael PhelpsIn the competitive arena of luxury real estate, it is easy to get distracted by the competition. Getting lost in all kinds of compare and contrast dialogue and other forms of self flagellation is a knee jerk reaction. While you are spending time ogling the competition, the finish line gets further and further away.

Here are three keys to creating and maintaining a successful luxury real estate marketing practice:

FIRST KEY: Know your strength and keep focused on the goal ahead, your market and your neighborhood.

SECOND KEY: Never, never, bad mouth the competition, or taunt them (trash talk) in public. An example from the Olympics illustrates the first two keys.

Unwavering focus on the goal, touching the wall first in the 400meter relay race, netted first place for the US swim team. That hundredth of a second was the difference between a gold medal and a silver medal. The underwater camera revealed that the French swimmer, who had the lead, took a look at his opponent and got distracted. In that moment, he lost his edge, tightened up and got to the wall later. The other factor that led to his demise was the fact that the French team leader publicly vowed to “smash” the Americans in that event.

THIRD KEY: In the luxury real estate marketing arena it is especially important to congratulate the opposition for their accomplishments. Superstar Michael Phelps and one of the relay racers immediately shook the hands of the French team and congratulated them on their silver medal. The lesson here is to treat your competition as a friend and a respected member of your profession.

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Luxury Real Estate Marketing Tip: Do The Green Thing!

Luxury real estate agents, take head: Eco-luxury has become a key trend. Championing the “great Green way” can be one way to set yourself apart from your competition; providing it is your passion and not just another marketing scheme that sounds good. If you are a marginal Green person, don’t do it.

According to a survey by The Luxury Institute, 60% of wealthy women buy “Green” products and favor eco-friendly services. Custom home builders are jumping on the Green band wagon. They know that luxury Green homes reflect a national trend; more than 80 local and regional Green home-building programs now exist in the United States, according to the U.S. Green Building Council. Instead of emphasizing the words ‘square footage’ and ‘floor plans’, the dominant words to describe luxury homes are ‘sustainable’, ‘built to last’, ‘healthy and energy efficient’, ‘ultra efficient windows’, and ‘top line insulation’.

Eco-luxury is a new term in our vocabulary: recycling stone pavers, beams, etc. Some of these recycled items have more prestige if they have an origin, such as a castle in France, a fountain from a villa in Italy, statues from a home in Spain. These items are a point of prestige eclipsing granite counters, Aga ranges, and Brazilian onyx bathtubs. These builders freely admit that building Green is a good way to differentiate their companies in a down market. Perhaps, this may be worth investigating for your luxury real estate marketing practice.

This is part of an ongoing series about Luxury Real Estate Marketing. Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed.

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Time OUt! A Luxury Real Estate Marketing Tip

Building a luxury real estate marketing practice can sometimes involve long hours and a considerable amount of focused mental activity.  As marketing consultants and leadership coaches to the luxury real estate industry we understand the value of taking time to refresh, replenish one’s energy and just enjoy nature.

We were very busy this week putting the finishing touches on our own company website, creating several marketing strategies for clients, and working to finalize other projects. Whenever, we go through an intensive focused period of working, we often treat ourselves (the workers) to something very special. We have to take good care of the “workers” or they will rebel. This morning’s treat was a respite at the East Beach Grill, in Santa Barbara, CA.

With one of the best views in town, it is a tranquil place with a varied menu, reasonable prices and great food. They make wonderful pancakes and serve Peet’s coffee from San Francisco. It is fun to read the Sunday paper, watch the joggers, walkers and bikers, and settle in to enjoy the atmosphere.

You can get a lot more work done, if you give yourself the luxury of time out. For us, it is breakfast out, especially if we work on the weekend,  and a long walk by the beach, which reinvigorates our mind and spirit. When we owned a commercial real estate firm in Los Angeles, one of our favorite ways to take time out was to have lunch at the Los Angeles County Museum of Art, see an exhibit, then get back to work. The rest of the day would flow and be more pleasurable.

On Fridays, Ron would play nine holes of golf at the crack of dawn with our sales team, and I would join them in the clubhouse for breakfast. We would all discuss that week’s accomplishments and set the tone for the following week. It is important to take the time to treat yourself luxuriously, enjoy your environment, and do something out of the ordinary.

By Alexandra Seigel, Partner - Napa Consultants, International

This is part of an ongoing series about Luxury Real Estate Marketing. Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed.

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