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Luxury Real Estate Marketing Tips

Luxury Real Estate Marketing: To Blog or Not to Blog Part 2


First, let’s demystify the blog by separating the medium from the message (or the content of your blog). As a medium, a blog is an interactive website that allows you to instantly self-publish (or post) time-stamped content such as text, photos, audio clips, videos and links to external content on the internet.

Your blog also allows visitors to post comments and forward your blog to their friends. Other blogs can be linked to your blog so your posts can appear in many places at once like a syndicated newspaper columnist. This interactivity is what makes blogs a social media versus printed newspapers, magazines or TV. There is a plenitude of free blogging platforms. It only takes minutes to set up your blog and publish your first post. It is that easy to become a self-publisher.

The shift in power that is taking place in the world of traditional publishing represents an unprecedented opportunity to become a popular source of real estate news in your marketplace through self-publication. Can you begin to see why the current market leading agents are vulnerable? A competitor can readily seize this opportunity to become the local expert, the go-to columnist that is repeatedly quoted in other publications and other people’s blogs.

Becoming a Syndicated Columnist

Now, let’s take a look at the message side of the blog equation. Have you ever watched Andy Rooney’s spot that is aired at the end of every 60 Minutes TV program? He usually gives a two or three minute commentary on something that interests him. His inimitable style is charming, humorous and witty. A very distinct personality is exactly what your blog needs if you want to stand out in a sea of blogs. Your blog needs a unique slant to build readership/viewership. Most importantly, it must be authentic.

A successful blog should be like a thoroughly engaging editorial or news column in your local newspaper that is somehow tied into the subject of real estate. The theme of your column must be centered on something that you are personally enthusiastic or even passionate about in order to sustain your own interest over time as a publisher/columnist. If the message is not newsworthy, entertaining, informative or a solution to their problems your readers will quickly lose interest, too.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column

Luxury Real Estate Marketing Essentials:: To Blog or not to Blog- Part 1

To blog or not to blog? That is a very important question if you are a luxury real estate marketing professional and you are serious about surpassing your closest competitor. A blog can be a significant lead generation tool, which is the biggest reason so many agents are jumping on the band wagon and launching their own blogs.

Here are the pros and cons about blogging in a nutshell:

The Pros:

1) Competently executed, blogging can help you create the perception, in the minds of your target market, that you are the leading authority in your field;

2) Blogging can significantly improve your search engine ranking, and;

3) Blogging can even help you gain celebrity status.

The Cons:

1) Done incompetently, publishing a blog can be like eating crawfish: a lot of work for very little meat;

2) If you do not like to write or do not have anything interesting, helpful or newsworthy to say about your marketplace (even with the assistance of a ghost writer) do not bother to blog, and;

3) You can bore potential readers and waste your valuable time that could be put to much better use.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: The Tiffany Standard

In luxury real estate marketing, your aim is for your personal brand to become a household name, like Tiffany. The New York Times Weekend Arts section featured the headline “On the Beach, Under a Tiffany-Blue Sky.” The article was about books to read on the beach. The Tiffany blue color is trademarked and was first seen in an 1891 New York Times advertisement. Whether or not skies are actually the color of Tiffany-blue is irrelevant. It is the associations with the brand that sets an emotional tone for the article.
 

The reference to Tiffany illustrates the potential power of the brand. As a jewelry store, Tiffany is the best known brand across America. It has a prestigious heritage. Tiffany jewels have been worn by famous US families, such as the Vanderbilt’s, the Astor’s, and also the J.P. Morgans. According to the company’s history “a Tiffany’s gemologist was instrumental in the international adoption of the metric carat as a weight standard for gems. Tiffany’s standard for sterling and platinum has been adopted as United States Standards.”

The 1961 film “Breakfast at Tiffany’s” starred Audrey Hepburn and George Peppard. This love story brought more fame to the brand. Audrey Hepburn’s character, Holly Golightly, walks into Tiffany because it is "the best place in the world, where nothing bad can take place." What a glorious association for a brand.

In 2002, Tiffany promoted to a new generation of consumers in “Sweet Home Alabama”. This time, Reese Whiterspoon’s character, Melanie, goes into Tiffany’s during off hours with her boyfriend to pick out engagement rings. This was a brilliant example of product placement in a film. Driving to Tiffany’s in a limousine and gaining access to the store for a private shopping spree evoked a wonderful romantic notion that dreams can come true (especially if they come in blue boxes).

The Tiffany mount has become a classic standard for engagement rings according to DeBeers, the largest commercial supplier of diamonds in the world. It is simply comprised of four or six prongs securely holding the diamond around it girdle (the largest part of the stone), elevating it above a plain band. The prongs are spaced equally around the stone, mimicking the symmetry of the diamond’s cut.

Tiffany lamps, with their stained glass shades, were designed by Louis Comfort Tiffany, the founder’s son. Like the Tiffany diamond mount, Tiffany lamps have defined a standard for a certain type of lamp. The handmade shades are comprised of pieces of patented Favrile stained glass that are soldered together with copper foil. Even when one sees a replica it is still referred to as a Tiffany lamp.

When a brand transcends its own category of product or service, or is used as a standard within the same industry, it reaches the pinnacle of its power in our culture. “The Rolls Royce of watches” would be an example. When a brand becomes a common noun like “Kleenex” to describe a facial tissue, or a verb, such as “to Xerox” or “to Google” it also falls into this elite category.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Website Marketing Tip: Be Original!


In the play Master Class, the famous opera diva, Maria Callas tells her students, “If you want to be an opera star, your voice  may not be enough. You have to have a ‘look’. Get a Look!” We say, as a luxury real estate marketing professional you not only need a look, you need a brand that conveys the essence of who you are, what you stand for and also the extraordinary value you have to offer. Your personal brand must have impact. It must enable you to sharply stand out from your competition.

In the new competitive landscape of Web 2.0, if you want to have a dominant share of the marketplace, your website must have a distinctive look, too. The real shift that is occurring today in the luxury real estate profession is the transition from being a salesperson to becoming a marketing expert. When personal marketing is done right, it is the process of attracting and maintaining ideal clients. When marketing a luxury home it is the process of attracting the perfect client to the right home. In both cases, your website is now the most important marketing tool you have. You need to become a master of the internet! Or, at least your assistants do.

Getting potential clients to visit your website is only a fraction of what it takes to master the internet. You only have a nano second to make your first impression before they click away. Your luxury real estate website has to be on par with that of any luxury brand. You have to have the look, the feel, and the depth that Gucci has, for instance. You must have an original story, your own story. You must connect with the individuals who comprise your target market.

Gucci is not meant here to be the standard, it is just an example. Whatever luxury brand you identify with, model it, but don’t copy it. Although, some people maintain that imitation is the best form of flattery, forget it! Be your own brand. Get a look. But, most importantly, be original!

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: Men’s Kitchen Designed by Porsche

Luxury real estate marketing professionals understand the importance of an outstanding kitchen in marketing luxury homes. You would be the first to advise your sellers to remodel or upgrade a kitchen in order to get maximum value for a home. Here is the latest in kitchen innovation design, which you can suggest to a prospective buyer/seller/developer for an ultra luxurious bachelor pad. It is created for those who are in love with the minimal geometric style.

Porsche designers teamed up with Poggenpohl, the avant garde German luxury kitchen designer, to create a kitchen for men, the P7340. In this $75,000 kitchen for men, they have thought of everything: cabinets that open with a light push with an electronic sensor activating a motorized system that pulls the doors shut, essential appliances-convection, microwave, steam ovens, glass-top stove, automatic coffee and espresso machines, and a state of the art TV, LCD-based multimedia center. For added convenience the video display can be integrated into the back splash area. Since all this engineering is cutting edge, Poggenpohl will send out an engineer to make sure every aspect of the kitchen is installed perfectly. Click here for further information .    

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: The Luxury of Reading a Book

 

Most successful luxury real estate marketing professionals are so busy, that they don’t take the time to broaden their knowledge base beyond the subject of real estate. The source of this dilemma is a lack of what we refer to as "life support systems". We encourage our clients to delegate everything they possibly can to others. More specifically, we feel it is absolutely essential to delegate everything and anything that you do not absolutely love doing. Otherwise, you are sacrificing the life giving joy of enriching your life. One of the best ways to broaden your knowledge is escaping by reading a fun novel. It is a source of currency and a wonderful subject of conversation.

One of my favorite authors is Alexander McCall Smith. Born in Zimbabwe (which later went back to its old name of Rhodesia) he studied and lived near the Botswana Border, eventually moving to Scotland. He loves Southern Africa and taught law at the University of Botswana.

He came to notice in America with his The No. 1 Ladies' Detective Agency. As his critics noted, “His descriptions leave one as if standing in the Botswanan landscape. This is art that conceals art. I haven’t read anything with such unalloyed pleasure for a long time.” I couldn’t have said it better.

From reading this series, I appreciated the African landscape, understood the vastness of the Kalahari Desert, and was inspired to drink a cup of red bush tea, which the main character in the book is constantly brewing.

By Alexandra Seigel, Partner - Napa Consultants, International

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: More Champagne Currency

Social currency is fun and interesting facts that can be exchanged with others to break the ice, add value to a conversation, engender conviviality, and also build rapport. Luxury real estate marketing professionals should seek out social currency as an ongoing professional development practice. Knowing about some of the best luxury Champagne brands is a must! Here is a luxury Champagne brand with a great story that is worth knowing about and sharing with others, as currency. We call social currency in the social realm "luxetera, etc.".

Most Champagne is bottled in a green bottle with a bell shaped bottom. The bell shaped bottom has a purpose: to withstand the pressure created by the sparkling wine.

Originally, Louis Roederer’s Champagne was bottled in green bottles. His wine was a favorite at the court of Russia. In the reign of Alexander II of Russia, the political situation was becoming unstable, as the populace wanted reforms, which to his credit the tsar instituted albeit in an autocratic manner. Having thwarted several assassination attempts, he asked Louis Roederer to create a clear bottle with a flat bottom so that a bomb could not be hidden in the bottle or in the bell part. Taking care of his best customer, Louis Roederer asked a Flemish glass maker to form a flat bottle to resist the pressure. The solution was to use clear lead crystal instead of ordinary glass. These bottles were only available to the Tsar.

Cristal was made available to the public in 1945. Since then, it has stood out from other Champagnes by its distinctive gold label and colorless bottle wrapped in cellophane. Some experts feel it was the first to have a prestige cuvée (the first pressing of the grapes) . The rosé Cristal is also highly revered. Answering the need of the customer created, for Louis Roederer, a brand differentiator. On the Champagne shelves, his bottles stand out as distinct from the all rest.

Luxury Real Estate Marketing Essentials: The Importance of Internet Marketing

Internet Route Map

Recent technological advances have forever changed the landscape of luxury real estate marketing. Many companies and vendors have joined the fray. They understand the web’s power in attracting bona fide leads. Daily, there are new players enticing agents to advertise on their sites, use search engine optimization, and distribute listings to every imaginable corner of the globe.

Another set of new players are super web-savvy agents who understand internet marketing from previous job experience. Some are former executives from the leading internet companies such as Yahoo, MSN and others who have set up their web sites with the latest and greatest technology. Furthermore, they are using recognizable initials after their names identifying their level of education beyond real estate. M.B.As and C.P.A.s are entering the field of luxury real estate because of the income potential and also the freedom that comes with being an independent contractor. As a result they are challenging the credibility of the long established expert luxury real estate agents.

If you are one of these established agents your sure bet is to make the internet your best friend. Although, it seems like another time vampire, it is well worth it. Here is a starting point:

1)  Narrow your focus. Clearly identify your niche in your luxury market arena. Know your niche better than anyone else in the field. Have your website reflect your superior expertise in this niche

2)  Meet all of the movers and shakers in your niche. Become the Google of your marketplace, the first to come to mind, a celebrity agent, the big fish in this pond.

3)  Be more knowledgeable about your niche than any of your competitors.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Marketing Essentials: Champagne Currency

Luxury real estate marketing professionals can gain currency with their clients by becoming familiar with some of the best luxury brands of the world, and their anecdotal stories.

If you were to ask someone, what is the best champagne to celebrate with; chances are they will tell you it is Dom Perignon. There is further evidence of that fact. Costco is the largest reseller of Dom Perignon in the world. It first appeared on the market in 1936, vintage year 1921. Vintage means that only the best harvest years qualify and all the grapes used to make the wine were harvested in that year. How did Dom Perignon achieve the status as an icon of luxury and celebration? Here are the strategies.

1. It was the world’s first commercially available prestige cuvée. In Champagne, the cuvée is the first 2,050 liters of grape juice from 4,000 kg of grapes (a marc). Dom Perignon insists that every grape is perfect in the bunch.

2. Product placement is the second strategy. In both James Bond films, Dr. No and Thunderball, a bottle of Dom Perignon plays a role. In Dr. No, James Bond grabs a bottle of Dom as a weapon. Dr. No tells Bond, “That’s a Dom Perignon ‘55; it would be a pity to break it.” Bond answers, “ I prefer the ’53 myself.” Bond changes his mind in the subsequent film Thunderball and orders a ’55 with caviar. This placement added to the Dom Perignon perception of prestige.

3. The concept of scarcity is a great way to emphasize luxury. The idea that is made only in certain years and in small batches furthers the perception of its greatness.

Luxury Real Estate Marketing Essentials: Be the Rolls Royce of Your Marketplace

If you want to stay on top of your game as a luxury real estate professional in the Web 2.0 era, you must shift the emphasis of your practice from sales to marketing. Rolls Royce has built such a strong brand over the years that the very name has become genericized. “The Rolls Royce of stereo equipment” is an example of the brand’s name being used in a generic way. Those who have their eyes on owning a Rolls Royce do not need to be sold on the brand. They are pre-sold. That’s great marketing and branding!

Here are the 3 Goals of Marketing:

The first goal of marketing is to build and maintain a preference for your brand within your target market.

The second goal is to recruit new clients, (buyers/sellers) also known as customer acquisition. It is accomplished through the visibility of your message, brand position (avant garde vs. traditional), and brand differentiation.

The third goal is the retention and development of relationships with existing clients, through referrals. It involves building relationships because it is beneficial to both parties.

Peter Drucker, known as the father of modern management, made it clear: “Business has only two functions-marketing and innovation. Marketing and innovation produce results; all the rest are costs. The aim of marketing is to know and understand the customer so well, that the product or service fits him or her perfectly and sells itself. When done right, marketing makes sales irrelevant”. Are you the Rolls Royce of luxury real estate in your market place?

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Marketing Essentials: Brand Consistency

As a luxury real estate marketing professional your brand is the lifeline of your business; it is the land on which you build your house, and it is the look of your house. Your brand is also the foundation, the well spring of your marketing plan. It stays constant throughout your plan. Consistency is the hallmark of good branding. I.M Pei, the famous Chinese born architect exemplifies consistency in style. So should you!

When I.M. Pei, also known as the last master of modernism architecture, proposed an inverted glass pyramid as an iconic symbol for the Louvre in Paris, he was adding a modernist touch to a national heritage. The construction for the Louvre began in medieval times and was subsequently added to in the Renaissance period. The lesson here is that modernism can co-exist with  traditional style. Pei did not have to alter his brand identity or conform in order to gain acceptance.

Pei’s Rock & Roll Hall of Fame (pictured above) borders Lake Erie in Ohio. It is a demonstration of his distinctive style and his brand. Working with abstract forms using stone, concrete, glass and steel is his trademark. What is yours?

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

REAL ESTATE MARKETING ESSENTIALS: Become the Frank Gehry of Your Marketplace

Photo by Carol Highsmith

If market leadership is your quest, as a luxury real estate marketing professional, your goal is to be the first luxury real estate agent to come to mind in your marketplace. You actually want to become a celebrity in your local area. Think of a famous living, modern, avant garde, architect. Who comes to mind, first? Chances are, if you are interested in modern architecture, you answer will be Frank Gehry. Now, he is an outstanding example of a one man brand.

The picture above is Disney Hall, in downtown Los Angeles. It illustrates the innovative brand of architecture which characterizes a Frank Gehry building. Like Gehry and his work, your personal brand, your unique way of doing business has to have a look, an experience that is unmistakably yours.

If you want an avant-garde building and you can pay the price, Frank Gehry is the go-to architect. His buildings are always distinctive, the stand-outs in the skyline. They make a statement. They become landmarks. He experiments with all types of building materials and he strives to make the impossible possible. This is his brand, his niche, and his legacy.

Marketing is a deliberate strategy in which the unique signal of a brand, which summarizes the entire experience of interacting with a person, product or service, is broadcast to the precise audience who is a match to that brand or signal. Without a well defined brand and the awareness of the target audience who is looking for that brand, signals will get crossed.

In the absence of a clearly articulated signal, marketing is reduced to generalities and can be a waste of time, energy and money for you and your potential clients.  It is the like asking someone for a referral for an architect without stating what style you prefer. If done right marketing presorts the potential audience. Those looking for a traditional style would simply not be interested in Gehry. And, Gehry (or his organization), doesn’t have the time to field inquiries made by those seeking a conservative look.

Take note of the market leaders in other professions like Frank Gehry, to get clues for your own luxury real estate marketing practice. Clearly define your market niche (avant garde architecture) and your unique brand of doing business. Send out a clear signal to your specific target market and you will see for yourself that marketing completely factors out sales in the equation of acquiring new clients, because they will be pre-sold!

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials:Best in Class BBQ Ribs

 

Lake Cachuma, Santa Ynez Valley, California

Continuously refining your tastes and preferences is an ongoing job for the successful luxury real estate marketing professional. You can count on high net worth clients continuously pursuing the quest for the best. This is part of learning the Language of Luxury.

When we are very busy, we make a point of getting out of town for a few hours somewhere close by. Recently we decided to drive to Buellton’s famed restaurant The Hitching Post for dinner. The Hitching Post caught national attention when it was featured in the movie Sideways, an Oscar winner for Best Screenplay. We chose it, because friends had recommended it, and the scenery is magnificent. The San Marcos Pass traverses the steep Santa Ynez Mountains. The pass connects Los Olivos and the Santa Ynez with Santa Barbara. On the way is Lake Cachuma, a manmade lake with a surface area of 2100 acres. The view of the lake as you descend from the mountains is breathtaking.

As we pulled in to the almost full parking lot, the scent of barbeque filled our senses. The place is old fashioned in décor. The entrees come complete with starters such as shrimp cocktail, salad, garlic bread, soup, etc. The service is friendly and knowledgeable. They make their own wines, and smoke their ribs. These ribs have n o sticky sauce; just the satisfying flavor of oak & the Magic Dust (spice rub). They are also one of the only restaurants making their own wine which gives a new twist to the concept of house wines. Everything was delicious.We decided that the baby back ribs are best in class, as were the triple fried French Fries. You be the judge! Check out their website.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Real Estate Luxury Marketing Essentials: A Great Way to Contribute to the Community

The Ritz Carlton chain of hotels has found a novel way to contribute to the communities where their hotels are located. On designated days, guests and hotel staff contribute a half a day to a local community experience in a humanitarian or environmental project. Unique to each destination “the program is designed to make a lasting contribution and enduring impression” . All profits are donated to the participating organization.

For the guests, it is a wonderful opportunity to join the locals and enhance their experience of the cities they are traveling to. What a wonderful way to meet people and create new friendships! This is actual social networking without computers. This is playing a part in the global village, and the best way to spread culture and good will.

The venues are varied and interesting. You can plant trees in Beijing, preserve monuments and memorials in Washington D.C., or participate in music therapy for children in Istanbul.Here are two examples from the hotel's web site.

You will be briefed by Jean-Michel Cousteau, naturalist, on the plight of the 25-pound “blue dragons” and collect fresh food necessary for preparing them for release into the wild. A breath away from extinction, the Grand Cayman Blue Iguana relies on a breeding program to maintain its claim as the island’s largest native land animal. You will partake in a critical project to ensure their survival, preparing them for release into the wild. Later at the Queen Elizabeth II Botanic Park, you will feed iguanas from babies to breeding pairs and serve as a spotter in the park to map the location of roaming blues using binoculars and GPS tracking.

Help give a voice to children struggling with autism and other communications disabilities as a volunteer at the R.I.A. Centre in Bahrain. Their miraculous holistic approach gives these extraordinary youngsters the tools to interact with the world around them, bringing newfound hope to them and their families. You will be taken on a tour of the facilities, and then join the teachers and children for skill-building activities including planting trees in the garden, baking cookies and cakes, and beach activities. This will be an enriching experience you will always remember.

Ritz Carlton is a luxury brand actively involved in their community in a grand way, and giving its guests the opportunity to do the same. As a luxury real estate marketing expert, come up with something that can get your community and your sphere of clients involved. It feels wonderful.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing: The Time to Enjoy

The luxury of time is for replenishing your soul and getting re-inspired about your luxury real estate marketing practice. One of the best ways to get re-charged is to connect with nature. It’s a time to quiet the mind, take in your surroundings and marvel in everyday pleasures. We are always on the lookout for opportunities to just pause and appreciate being alive, moments to enrich our spirits.

 

Here is something sent to us by a friend. This lady lives in a Hummingbird fly zone. As the birds migrated, about 20 of them were in her yard. Just for a lark, she took a little red dish and filled it with sugar water and this is the result. It is wonderful to realize how accessible nature is if we just take the time to enjoy it. We also like to take the time to research and learn new things which can be a luxury in itself.

 

Take a lesson from these hummingbirds and our friend, here. Sit a spell. Commune with nature and enjoy the luxury of time.

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: The Russians Are Coming, The Russians are Coming!!

The Russians are buying the biggest and most luxurious mansions around the world. Naturally, everyone is turning to the Russian market. As a luxury real estate expert wanting to capitalize on this trend, you need to familiarize yourself with the Russian character, the Russian viewpoint, and know something about Russian culture, so that you can establish a bond with your new clients. This is the message of the Language of Luxury. It is a message of developing a new soul, a new point from which to view the wonders of this world. It is enriching, it is becoming a citizen with a cultural passport in the global village.

Having been raised in a Russian family, and studied both the language and literatures, I feel privileged to have been exposed to the culture in every possible manner. It is part of my soul, it has expanded my understanding of life, it has caused me to question everything, and it has contributed to my passion for learning. Although my family emigrated from Russia, they always emphasized their heritage as did their friends. The same could be said with all the Russians I met in my journeys. Here are some of my specific generalities about the Russians.

The Russian nature is extremely passionate. They come from a huge country of extremes. They are part European and part Asian. The Soviet Union morphed into several countries, however, the genetic imprint of both worlds runs deep in their veins. Everything they do must be bigger and better and they are possessed by that drive. For, instance, they are renowned for their ballet, and their superb gymnasts imported into America, Nastia Lukin. I can assure you, that the Russians feel she is one of their own, just as we Americans feel she is ours. One minute they are excited and joyful, and the next moment morose, tearful, and inconsolable.

The intellectuals amongst them mull over the “damned” questions exploring the meaning of life, while trapped in their existence and circumstances. This became the purview of their greatest authors: Pushkin, Dostoevsky, Tolstoy and Chekhov, and their composers: Tchaikovsky, Rimsky Korsakov and Borodin to name a few. Each had their own interpretation on the subject and each is worth acquainting yourself with. Here is a critic’s description of the work of Tchaikovsky and Dostoevsky, “"With a hidden passion they both stop at moments of horror, total spiritual collapse, and find acute sweetness in the cold trepidation of the heart before the abyss, they both force the reader/listener to experience those feelings, too."

They love to laugh at the absurd and the tragic, the laughter through tears phenomenon. When Stalin ordered that an absurdly high quota of wattage be produced in light bulb factory, they slyly met their quota by producing bulbs with 4000 wattage, thus meeting the quota, and creating a useless product. This is an example of that spirit.

They love their country. They love their art, they love their music. They love pageantry. When Peter the Great decided that Russia should have a religion, he sent his emissaries out to find the most beautiful, and the most theatrical form of worship. They picked Greek Orthodox. The priests wear magnificent ornate vestments, incense wafts through the air, candles burn, and choirs sing exquisite liturgy a capella. This was a religion worthy of the Russian character.

Catherine the Great corresponded with Voltaire, the French philosopher. She wanted to show her intellectual prowess. This was the time, when all things French were deemed to be the best. Russian children were taught French first; it became the language of the royals. The French quipped that the Russians took the powdered wig, but not the brains.

They have an all or nothing mentality. In war, they invented “the scorched earth policy,” when Napoleon came to invade the country in 1812. This became known as the patriotic war. It inspired Tolstoy who wrote War and Peace, and Tchaikovsky who wrote the Overture of 1812. The power of that music is such that orchestras in the United States perform it on July 4th accompanied with fireworks.

They are exploding into the world at large. They come from a world that has known the occupation of the Tartars, the autocracy of the Czars, and the yoke of Communism. They are brazen, unabashed and rude. They take over a place, they are loud, they are expressing their new found freedom. They are doing what the early émigrés did escaping the Russian Revolution. They are mimicking those who escaped the Soviet regime. They are feeling freedom for the first time. They have money; they are not waiting in line to buy shoes, or food. They marvel at all the world has to offer, and they want to experience it all.

The advertizing world is taking note of this new Russian wealth. The fine watch maker Breguet has a 2 page ad, quoting an excerpt from Pushkin’s Eugene Onegin, because Pushkin mentioned the watch in this poem. The Robb Report has a special super glossy edition for their Russian edition, which has to be delivered in plain brown paper envelopes to prevent its theft. Breguet and The Robb Report, The Global Luxury Source are doing their homework, are you?

By Alexandra Seigel, Partner - Napa Consultants, International

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: Finding or Creating a Niche

As a luxury real estate marketing expert, if you want to be best in class in your market place you must define your class or your niche. Here is an example of niche marketing. If the niche does not exist, you need to create it.

The September issue of Gourmet Magazine dedicated to the City of Paris traced the evolution of the wine bar phenomenon. Originally wine bars were a counter that served wine by their generic names, Beaujolais, Sancerre, and other ordinary wines. They did not bother naming the producers or the vintage years, and they served modest appetizers with it. The next evolution was L’Ecluse which took the concept to a higher level. They served good Bordeaux with foie gras, carpaccio and other delicacies.

In 1988, an Englishman, Mark Williamson expanded on the idea. After an extensive education in wines, he decided to open his own version Willi’s Wine Bar. His plan was to serve Rhone wines at his wine bar. One of his friends remarked that you can’t serve Rhone wines without food. He opened Willi’s Wine Bar and served food. Mark Williamson remarks, “There was nothing like Willi’s when we opened, we took the idea of a traditional bistro and put a wine list into it. The old days when you got by with a few cold cuts are over; a wine bar is mostly a restaurant where you serve wine by the glass.” Willi’s success started a trend. Everyone started calling their new places wine bars. Someone asked Mark whether Willi’s is a really a restaurant. His answer to this was, “I started the place, I called it a wine bar, I defined the genre. Who is anybody else to say, it’s not?”

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials: Best in Class Mexican Food

La Superica, Santa Barbara, CalfiorniaTo achieve and sustain market leadership as a luxury real estate marketing professional, you need to be able to answer these two important questions: What can you do better than anyone else in the world--at least the world of your local marketplace? Can you define your winning formula and can you deliver superior service, consistently?

We believe that it is essential to look outside the luxury real estate industry for examples of market leadership to continuously learn new things, and also for sheer inspiration, especially during challenging times. Here is a perfect example.

In Santa Barbara, where we are headquartered, there is a restaurant that has been hailed “best in class” by countless critics around the globe. Julia Child, who lived here, said that La Superica was her all-time favorite Mexican restaurant.Martin Gonzolez, Owner Actually, it is a self-service restaurant, in that you place your order at one window and pick it up at another when your number is called. Seating is on plastic chairs in a canvas covered patio. The food is served on paper plates. The average price per person is $10.

La Superica opens for lunch at 11am. By 11:15 there is a line out the door. What makes it so “super”? It is genuine, authentic, Mexican home cooking. The tortillas are made fresh, by hand moments before they are served. It is a family run enterprise that has been in operation for 26 years. When we lived in Los Angeles we used to drive up to Santa Barbara, a 90 minute drive each way, just to have lunch here and return home. To our knowledge, the menu has not changed since it opened. Monday’s special is chile rellenos con crema, our personal favorite. Every time we are there, which is at least once a week, we say it gets better than we remembered it the previous week.

La Superica is the best in its class, the best Mexican food in town at any price. The Robb Report, known as “the Global Luxury Source”, listed La Surperica as one of the top 100 restaurants in the world. We call this practical luxury. It’s not about the money. It’s about the quest for the best!

Find some niche in your luxury real estate market that you can do better than anyone else in your marketplace. Discover your winning formula. Be Consistent. Be super at whatever you choose. And, try La Superica when you come to Santa Barbara!

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed. Comments? Please use form in left column.

Luxury Real Estate Marketing Essentials-Best of Class Brands

In the realm of luxury real estate marketing it is essential that you study the best-of-class luxury brands of the world. In the category of avant garde Swiss chocolate Alice Chocolates takes the cake.

The founders of Alice Chocolates set out to create the quintessential Swiss chocolate experience. Inspired by the great Swiss watchmakers such as Patek Phillipe, they created a brand of chocolate completely produced and packaged in Switzerland which, at one time, was renowned for their chocolate.

They diligently tasted their way through all the fine chocolate makers. They found a premium cacao bean growing wild in the shaded forests of Bolivia, accessible only by boat. The pods are shipped to Switzerland, processed and ground to the exact specifications set by both founding partners. Every aspect of the product is made in Switzerland including the package and the chocolate molds. Every manufacturer had to meet their exacting standards. The chocolate is even released from the molds by hand, and the bars are manually wrapped.

Now, here is the best part. The chocolate is wonderful. Each bar is a perfect portion with a cup of espresso, or by itself. There are five bars per box, so pace yourself. It is “The Definitive Swiss Chocolate Experience.” For more information, check out www.alicechocolate.com .

This is part of an ongoing series about Luxury Real Estate Marketing . Get Fluent. Get Affluent! Subscribe to The Language of Luxury by Email or RSS Feed.

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Luxury Real Estate Marketing Essentials-Creating Extraordinary Value

 

Pain au Chocolat

All of the fundamentals skills and character traits of luxury real estate marketing professionals including negotiating skills, honesty, integrity, expert transaction engineering, and even local market knowledge are not enough to sharply differentiate one agent from the next. Yet, agents try again and again to use these in their slogans and advertisements to distinguish themselves.

Today, in the luxury arena, these traits and skills are merely the price of admission to the luxury real estate marketing game. In a sense, they have become commodities because everyone in the business is expected to have them. The important question is how can you wrap extraordinary value around these commodities and stand out from the crowd?

To understand the concept of commoditization take a look at the famous French pastry, pain au chocolat (chocolate croissant) that can be found in Williams Sonoma’s online catalog. They come frozen. You thaw them out overnight, let them rise and bake them in the morning. Voila! Delicious breakfast pastries can be savored right in your home with very little preparation time.

Next time you are in Trader Joe’s market take a look in the frozen section. You can find the exact same frozen pastries, crafted by the same baker. And, T.J’s unabashedly tells you, right in their Fearless Flyer newsletter, that it is exactly the same as those offered in a “luxury brand catalog” for one-third the price! That is commoditization.

The same exact quality diamond that comes in a blue/green Tiffany box can be found for a fraction of the price at other jewelers. What is the cost of that box? It probably costs a few dollars at most. But, is has a tremendous emotional value to the recipient and scores big emotional points for the gift giver. In this case the commodity is wrapped in an emotion that offers extraordinary value. Think of ways you can de-commoditize yourself and add tremendous emotional value to your luxury real estate marketing practice.